Bicultural Health Facilitator

About Melaleuca

Melaleuca Australia (Melaleuca) is a specialist organisation that supports humanitarian entrants, migrants and people from culturally and linguistically diverse (CaLD) backgrounds of all ages, settling in the NT of Australia, through the provision of a suite of specialists services including Settlement Services, Family and Children Services, Health Support, Counselling and Youth services.

We also offer generalist employment services as a Workforce Australia service provider, under an alliance arrangement with AMES Australia, to enhance and improve economic participation through supporting individuals into meaningful employment. 

• Be part of a highly supportive and friendly team environment, where everyone is made to feel welcome!
• Melaleuca has a great culture - we embrace diversity and inclusion and contribute to making a real difference in the lives of our clients and the community we live in.

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SEEKING BICULTURAL HEALTH FACILITATOR/S TO JOIN OUR TEAM

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About the position
The Bicultural Health Facilitator work closely with select multicultural groups to, build their capacity to engage confidently with the health services sector; while identifying strategies using the experiences of communities to inform and educate the health services sector.

Community Engagement:

1. Connect with multicultural communities to understand their experiences with the health services sector; and contribute towards the development of tools and resources to assist health professionals improve service delivery to multicultural communities. 
2. Provide incidental advocacy for clients experiencing complex health situations to navigate health system; while concurrently contributing to capacity building capacity of health services.
3. Assist with data collection relevant towards improving multicultural health. 
4. Develop and maintain good professional working relationships with all members of the team, with the broader Melaleuca Services teams, stakeholders and clients. 

COMMUNITY CAPACITY BUILDING - Collaborate internally with Health Services team, Learning and Development and Multicultural Services team to:

1. Provide input into design of workshops and resources that will benefit the health sector and multicultural communities to generate greater inclusion and quality of services to CaLD communities taking into account language barriers, poor health literacy and cultural humility when considering cultural practices.
2. Deliver approved interactive sessions/workshops with multicultural communities which build their confidence and capacity to engage with health services. 
3. Always demonstrate cultural humility as well as acting as a positive role model for the multicultural communities in relation to interactions with the health sector.

Information for you

• Start date 4 March 2024
• 12month fixed term contract
• Part time and full time options can be considered 
• Business hours are 8:30am to 5:00pm
• Based in Darwin, working across our other sites in Casuarina and Palmerston site as needed
• Comprehensive and ongoing training and support is provided
• 11% superannuation
• 4 weeks annual leave plus leave loading
• Salary packaging benefits
• Access to employee assistance provider

Selection Criteria - essential:

1. Tertiary qualification in a community work discipline with a minimum of 2 years’ experience in a support provision role. 
2. Demonstrated knowledge of community services.
3. Experience in working with multicultural communities. 
4. Excellent written and verbal communication skills; and advanced interpersonal skills.
5. Is computer literate in the Microsoft suite of programs and an experience in Client Management Software.
6. Ability to maintain high level, comprehensive documentation (including case notes), reporting, and design of internal processes.

Desirable:

1. Knowledge and understanding of trauma informed practice frameworks.
2. Knowledge of local services.
3. Experience using translating and interpreting services.
4. First Aid and Mental Health First Aid Certificate.

Licences/clearances - essential:

1. Current Police Clearance.
2. Current valid NT Ochre Card (Working with Children clearance).
3. Current valid Cass C driver’s licence.
4. Australian Citizenship, Residency Status or Visa allowing unrestricted work rights.

Our values:

• Belonging - creating a sense of community where everyone is welcome and feels included.
• Compassion - practicing empathy and kindness towards everyone. 
• Ethics - upholding our moral obligations to each other, the individuals we serve and the community.
• Respect - accepting each person as a unique individual.
• Responsibility - being held accountable for what we do and how we do it from beginning to end.

IMPORTANT **HOW TO APPLY**                      

If this role is of genuine interest, your application will need to include:

• A copy of your current resume; AND
• A covering letter addressing the Selection Criteria outlined above and your relevant experience.

Position available for immediate start - interviews will be held on a rolling basis with preferred candidates.

A copy of the Position Description can be downloaded from our website: Employment | Melaleuca Australia

Please email your application to: ***********@melaleuca.org.au