AddressJob Requisition ID: 161921
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Ensure courteous and professional handling of the customers and quality repairs to vehicles during their visit to BYD Bodyshops to guarantee Customer Satisfaction and Retention. Oversee the activities of Bodyshop on a daily basis for smooth, efficient and profitable operations.
What you will do:
- Responsible for overall branch P& L.
- Maintain the discipline, safe and clean work area through strict implementation of company rules, regulations and procedures
- Develop contacts to gain new customers, retain existing customers and obtain favourable response from Insurance Companies / institutions to increase turnover and profits.
- Ensure customer satisfaction for enhanced business levels and Customer Retention.
- Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence.
- Ensure consistent growth in business volumes to achieve company budget objectives of increasing turnover, profit, gross margins etc.
- Ensure high level of productivity to increase profits and quick turnover of job.
- Ensure satisfactory financial performance, namely turnover, gross margin and expense control to achieve company’s budgetary objectives.
- Ensure on time debt collection.
- Develop the team to a level of proficiency that enables them to deliver outstanding quality of service.
- Reviewed employee performance on a regular basis and ensured customer satisfaction.
- Provide moral support, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities
- Ensure team compliance with the BYD Quality Management System and participation with organization’s improvement activities
- Ensure tasks are carry out with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.
Required skills to be successful:
- Team Leading & management skills
- Problem solving
- Microsoft Office Proficient
- Technically proficient.
- Customer oriented
About the Team:
Reporting to Bodyshop Operation Manager, you will be an individual contributor and working in a busy Aftersales environment.
What Equips You For The Role:
- 5-7 yrs in a reputed Workshop, 2 -3 years in similar role.
- Diploma or Bachelor of Automobile /Mechanical Engineering
- Strong commang of both Arabic & English languages
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
