Branch 2IC - Toowoomba QLD

• Great salary package, employee benefits, incentives, discounts, shares & more!
• Supportive management and team, with great work/life balance (no weekends!)
• Join an iconic Wesfarmers business, start your long term career with us today

YOUR OPPORTUNITY

Are you an experienced customer service team leader or supervisor looking for the chance to grow your long term management career?

We are on the hunt for aBranch 2IC to join our high performing ToowoombaQLD team in this full time permanent position! This is a unique role that will see you supporting multiple areas within our branch, with a strong focus on both our Customer Care and Trade Store operations.

We are looking for someone who is a confident leader and communicator, and has experience coaching and mentoring a team to success. Our supportive management will empower you to perfect your leadership and operations skills, and we believe in investing in our people so there is no limit to how high you can take your long term career development with us.

What your new role entails:

• Supervise day to day operations of the Branch, focusing on the Trade Store and Customer Care teams
• Promoting and managing employee development, identifying areas of improvement and implementing training plans to drive the team's success
• Manage team performance including coaching, mentoring, performance reviews, absenteeism, and disciplinary action where required
• Maintain a high level of customer service, leading by example to promote a ‘customer first’ attitude, demonstrating and advising on best practice methods
• Nurture a motivated and driven team culture, championing success and meeting KPIs and targets
• Collaborate with all local teams including Sales, VMI, Warehousing, Purchasing, and Head Office stakeholders

What you’ll bring with you:

• 2+ years experience in a fast paced team leader or supervisory role essential
• Retail experience/knowledge and exposure to industrial products preferred
• Experience working towards/achieving KPIs, and driving a team to successful outcomes required
• A ‘Customer First’ mentality, leading by example to drive customer service excellence
• Resolution and results focused, self motivated, and can prioritise and problem solve efficiently
• Collaborative and team focused mindset with excellent stakeholder management skills
• Good computer skills and previous experience with Microsoft Office

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Competitive permanent salary and incentives
• Attractive Wesfarmers share plans every year
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Ability to purchase up to 4 weeks’ additional annual leave
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Regular team events, celebrations, birthdays, milestones and BBQs
• Further Wesfarmers discounted offers from over 300 corporate partners
• Generous paid parental leave and more!

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.