Address
Form of workYOUR OPPORTUNITY
Are you an experienced customer service operator looking for a chance to step up into a management role? Or maybe an experienced supervisor looking for a business they can build a career with?
We are on the hunt for aBranch 2IC to join our high performing ToowoombaQLD team in this full-time permanent position! This is a unique role that will see you supporting multiple areas within our branch, with a strong focus on both our Customer Care and Trade Store operations.
We have a learning and development program that will set you up to succeed from the beginning, and our supportive management will empower you to perfect your people and operations management skills and drive outstanding service for our growing customer base.
What your new role entails:
- Supervise day to day operations of the Branch, focusing on the Trade Store/Customer Care, and Warehouse where required
- Maintain a high level of customer service and promote a ‘customer first’ attitude
- Drive employee development and ongoing training for areas of improvement
- Identify and facilitate branch process improvements to ensure the highest level of customer service is consistently delivered
- Collaborate with all local teams including Sales, VMI, Warehousing, Purchasing, and Head Office stakeholders
- Manage Customer Care and Trade Store teams onboarding and paperwork, including payroll, leave requests and training
- Maintain and focus on continually improving safety performance
What you’ll bring with you:
- 3+ years experience in a fast-paced customer service environment
- Previous supervisor or management experience highly regarded
- Collaborative mindset with excellent stakeholder management skills
- A ‘Customer First’ mentality, leading by example to drive customer service excellence
- Resolution and results focussed, can prioritise and problem solve efficiently
- Good computer skills and previous experience with Microsoft Office
- Knowledge and exposure to industrial products an advantage
CULTURE & BENEFITS
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Competitive permanent salary and incentives
- Attractive Wesfarmers share plans every year
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Ability to purchase up to 4 weeks’ additional annual leave
- Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
- Regular team events, celebrations, birthdays, milestones and BBQs
- Further Wesfarmers discounted offers from over 300 corporate partners
- A range of diversity and well-being initiatives
- Generous paid parental leave
- Free onsite parking and more!
OUR STORY
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
