Brand Ambassador

We are excited to offer a unique opportunity for a motivated and engaging Brand Ambassador to join our team at the Cairns Shopping Centre. This role is crucial in representing our brand and informing the community about product recalls. If you are passionate about providing outstanding customer service and enjoy face-to-face interactions, this could be the perfect role for you!
Key Responsibilities:

• Engage with shoppers to provide comprehensive information about the recalled product.
• Answer customer queries and guide them through the recall process with efficiency and empathy.
• Distribute informational materials and advise customers on alternative solutions or next steps.
• Gather feedback and communicate customer concerns to the onsite team for further action.
• Maintain up-to-date knowledge of the recall details, customer FAQs, and response protocols as provided in the ambassador handbook (to be supplied upon commencement).
• Collaborate with the onsite brand representative to receive and act upon feedback for continuous improvement.

Training and Support:

• Full on-site training provided during the trial campaign, preparing you to confidently represent the brand and manage customer interactions.
• Ongoing support from an onsite team investigator.

Campaign Duration:

• 26th January - 3rd February (Week-long trial campaign)

Remuneration:

• $35 per hour plus superannuation, with penalty rates applicable on Saturday and Sunday.

Working Hours:

• Monday to Wednesday: 9:30am - 5:30pm
• Thursday: 1:00pm - 9:00pm
• Friday to Saturday: 9:30am - 5:30pm
• Sunday: 10:30am - 4:00pm

Breaks:

• Scheduled breaks throughout the day for your well-being.

Candidate Profile:

• Outstanding communication skills and a passion for engaging with people face-to-face.
• Quick learner, able to accurately convey information.
• Energetic, approachable, and capable of working independently or as part of a team.
• Prior experience in customer service or related roles is beneficial but not mandatory, as comprehensive training will be provided.

If you are eager to embrace this rewarding opportunity and make a positive impact in the community, please reply to this email to confirm your availability for the specified dates and times. We are keen to welcome a proactive, customer-focused individual to our team.
Application Process: Your prompt response will help us finalize our staffing for the campaign quickly. Please confirm your interest and availability by replying to this email.