Broker Support Consultant

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We are currently looking for a full time Broker Support Consultant to join the Partnership team on a fixed term contract (12 months). The Broker Support Consultant has the responsibility of supporting brokers with day to day enquiries to drive and achieve mutually beneficial partnerships and results.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Manage inbound enquiries (phone, online, mail) generated by the bank’s accredited broker partners
• Ensure professional efficiency with an emphasis on delivering exceptional service
• Ensure all broker enquiries are followed up promptly and professionally
• Take part in the bank’s quality assurance program by achieving quality, productivity and service targets
• Keep abreast of all legislation governing lending and its impact on day to day loan processing
• Regularly review loan procedures and policy, recommending areas for improvement
• Establish and maintain a broker profile within CRM and issue broker codes and welcome emails
• Activate Property Hub for newly accredited brokers and /or re-setting passwords
• Order valuations on behalf of brokers for properties greater than $1.5m in value
• Set up Apply Online – for brokers operating under Direct Introducer Agreements.

What you will bring

• Banking experience and knowledge of banking products and services
• Sound understanding of banking credit underwriting policy
• Knowledge of lending legislation (e.g. National Credit Act and Privacy Act) highly desirable
• Excellent communication skills (written, verbal and interpersonal)
• Ability to identify customer needs through questioning techniques
• Ability to investigate and follow up queries and problem solve
• Empathy to the customer’s financial situation
• Good computer literacy
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.