Bureau Payments Officer

We are looking for a solutions-focused, highly skilled NDIS Payments Officer.
Remote
Position Overview:

• Reporting to the Bureau Team Leader, you will be responsible for supporting providers and clients by offering detailed information around payments, price caps, invoice errors and refunds using well established procedures and structured information.
• This role requires a high attention to detail and is all about tracking and maintaining high deliverables.

The right person will ideally have skills and experience in:

• Flexible working and above award conditions will be considered for the right person;
• You must be an Australian Citizen or permanent resident for this role.

Essential Criteria:

• Advanced understanding and commitment to person centred supports and services to people with a disability, their teams and service providers.
• Demonstrated experience supervising and supporting a team of 5+ people successfully
• Demonstrated experience (12 months) working within the NDIS Plan Management sector, PRODA (Provider Digital Access), MYP or similar CRM, invoice processing and the NDIS Pride Guide
• Diploma in Business Administration, Bookkeeping or higher and/or similar demonstrated work-related experience in working with people with a disability in the plan management claims sector
• Demonstrated experience in delivering quality outcomes through relationship management and high-volume client/customer interactions
• Excellent customer service and verbal and written communication skills
• Demonstrated advanced ability in using a variety of technology software and Microsoft Office applications (particularly Excel) and the ability to troubleshoot within computer software and systems
• Ability to learn and advance knowledge within the industry and working environment quickly apply processes seamlessly
• NDIS Worker Screening must be obtained prior to approval of employment

Preferred Criteria:

• Understanding of Client Relationship Management Software, particularly MYP;
• Understanding and commitment to person centred supports and services to people with a disability, their teams and service providers.

Attributes and Values:

• Ability to demonstrate and coach team to understand and apply our workplace values of collaboration, leadership, integrity and people;
• A positive, proactive and enthusiastic attitude to learning and engaging within a team;
• Excellent attention to detail, problem solving, organisational and planning skills;
• Be an effective time manager of your work, team tasks and work with staff to improve the services offered to providers through refining of communication and workflows;
• Undertake responsibilities as and when directed by Team Leader for activities in similar specialised areas .

Key Accountabilities:

• Provide high levels of service and advice to the differing needs of clients and providers;
• Participate in the business growth targets and ensure satisfaction among all providers and clients;
• Proactively ensure that Axesto and MYP is represented and promoted within the industry and community;
• Actively participate in the client and business growth and development through refining of specialised workflows and communication techniques;
• Contribute to supporting client choice and control over their plans using industry knowledge and experience ;
• Ensure correspondence and documentation ismanaged efficiently and confidentially by all team members;
• Maintain current knowledge of the NDIS, Quality and Safeguards, price guides and guidelines and proactively drive your personal learning and growth;
• Provide training and onboarding support to external Plan Managers with assistance of manager
• Advise Plan Managers on established procedures and provide advice to suit member agreement
• Provide training and general guidance to Support Officers with an emphasis on quality and compliance with the support of the manager and established processes and procedures
• Contribute specific skills and training to the shared tasks of the organisation
• Assist with data and administration to ensure claiming and payment activities are completed correctly according to established procedures
• Oversee the provision of all payments and exceptions and maintain detailed records within CRM system for multiple Plan Management Companies
• Process payments, credits and reconciliations to providers ensuring friendly, effective, accurate, compliant, and timely outcomes for our clients
• Resolve payment issues and errors using well established procedures and methods
• Ensure quality record management and capturing of income and participant budgets within our system