Business Analyst

About the Role

The Performance & Reporting team ensures the timely and accurate completion of all FM and contractual reporting and seamless administration support to associated service lines. As well as this, the team has oversight of a large and complex KPI regime and performs varied tasks that support the services understand and adhere to the regime.

The Business Analyst role is multi-purposed, as the skills will be utilised to meet deliverables that are within the remit of the Performance & Reporting team, as well as providing valuable input to projects for all FM operational services.

About You

To be successful on the role of Business Analyst you will have highly developed written and verbal communication skills as well as the ability to build and manage stakeholder relationships internally and externally. As the Business Analyst you will have demonstrated experience in a similar role, you will thrive in a complex KPI driven environment as well as have the ability to meet tight deadlines. You will provide coaching and mentoring to the team, provide technical oversight and work collaboratively with the IT team to ensure that technical solutions adhere to the contract.

To be successful in this role, you will have:

• The highest levels of personal integrity and ethical behaviour
• Relevant qualification and or experience in a related discipline or equivalent
• Exposure to Contract driven environment
• Intermediate Skills in MS Office (Excel, Outlook, Word, PowerPoint)
• Practical experience working in SQL, Business Objects, and Power BI
• Understanding of Business Process Methodology (ITIL, ICIPS etc.)
• Demonstrated ability to act as a liaison between technical and operational teams.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.