Business Process Improvement Manager

Do work that mattersAn opportunity has become available for an experienced Process Improvement Manager to join Group Regulatory Control Operations as we support Financial Crime Operations and Transformation (FCOT) in our vision to be “The best organisation in Australia at preventing financial crime and serving our customers and the community”. The team employs our Lean and Process Improvement skillset, gained from many industries and organisations.See yourself in our TeamWhile the Business Process Improvement Team support all four pillars of the FCOT strategy (People, Technology, Data and Process), our primary focus is the Process Pillar. Our objective is to transform processes to deliver a world-class experience for our customers and operations colleagues. We employ a large toolkit of skills and experience from many industries to partner with business stakeholders to co-create end-to-end process, people, and technology future state solutions.In this roleYou will act as a Process Improvement Manager, supporting an agile squad in the redesign of our Financial Crime processes to ensure customer, quality, performance, and compliance standards are met as we transition to the cloud.Other responsibilities will include:Leveraging data analytics, process modelling and stakeholder engagement to identify and generate potential solutions to process issuesDeveloping solutions and driving project plans, including scope, resources and timingEnsuring all initiative milestones, deliverables and success metrics are metIdentifying risks and act as an escalation point for potential risksIdentifying specific customer needs and process inefficiencies and develop sustainable Process Improvement designsDriving the removal of potential process, performance, and quality bottlenecksProviding guidance and support to Process Improvement Senior Analysts in best practice methodologies and stakeholder engagementWe’re interested in hearing from people who haveDemonstrated ability to understand, document, and analyse processes, particularly within back office, operational environmentsConfidence to question, to truly understand and to offer constructive challenge to find better ways to do thingsHands-on, experience in identifying and delivering process re-design initiatives, with clear and realised benefitsExperienced in creating visual presentations and facilitation of workshops to articulate complex concepts to gain stakeholder endorsement of proposed solutionsGood problem solving and quantitative analysis skills with a strong risk, quality and productivity mindsetContinuous improvement qualifications e.g., Lean Six Sigma, Design Thinking and experience of working within of Project Management and Change Management frameworks would be highly regardedExperience in Financial Crime processes is not necessary but would be highly regardedWe support our people with the flexibility to balance where work is done with at least half your time each month connecting in our office.We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.If this sounds like you then apply today!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 19/04/2024