Address
Form of workPermanent, part-time position based at Brisbane airport
Be directly involved in the customer experience by delivering service to the highest standard
Fast-paced, dynamic environment which would suit highly motivated individuals with a great attitude
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
The Role
Cabin Baggage Officer (CBO)
Providing excellent customer service to customers taking a professional approach that upholds the company's service standards and culture.
Liaising with our passengers at the boarding gate, weighing and measuring Cabin Baggage and charging applicable fees where required.
Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports.
Handle cash and/or credit card transactions.
Discreet professional handling of customers with excess carry-on baggage.
Representing the company image through uniform presentation, grooming excellence and customer service delivery.
Complying with company OHS and regulatory responsibilities and standards.
Monitoring or and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.
For the right candidate, this role has the potential to progress to a Customer Service Officer (CSO), or wider career within the Qantas Group
A strong working performance history and demonstrated flexibility in availability;
A superior safety focus and customer service orientation.
A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours.
As the 'face' of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry.
Strong communication ability coupled with a measured approach to conflict resolution when handling delayed or upset customers.
Excellent computer skills.
Cash handling skills
The ability to work on a rotating roster that covers all 7 days of the week, weekends and public holidays.
About Us
Our Culture
Our Benefits
