Cafe All-Rounder wanted

Cafe All-Rounder
The Corner Store Network
ABOUT CORNER STORE NETWORK
The Corner Store Network is a Melbourne based nonprofit social enterprise that incorporates an artisanal coffee roastery, food preservery and low-waste cafe.
We blend specialty coffee, food preservation, climate action and community to benefit both people and planet.
ABOUT CORNER STORE CAFE
Sitting within our HQ, Corner Store Cafe aims to provide an outstanding experience for customers, staff, and volunteers while delivering on its values of sustainability and supporting the local community.
Our cafe operates on a low-waste, ethical and local model. It’s open Monday to Friday 8am-3pm and Saturday 8am-2pm. Shifts will vary between 6am and 4pm.
KEY RESPONSIBILITIES OF THIS ROLE
Reporting to the Cafe Manager, the Cafe All-Rounder is responsible for the preparation and serving of hot and cold food and beverages for dine-in or takeaway customers.
This includes making specialty coffee beverages. The role requires a high standard of customer service, promoting Corner Store Networks values, and maintaining a positive, supportive and vibrant environment.
CUSTOMER SERVICE
Provide a professional, friendly and enthusiastic attitude toward customers and customer services at all times
Respond promptly to customer enquiries
Ensure customer satisfaction and provide professional customer support
FOOD AND BEVERAGE
Deliver exceptional specialty coffee service standards and product knowledge
Prepare and serve specialty coffee efficiently and to a high standard, meeting customers' needs
Prepare and serve food according to set specifications and customer requirements
OPERATIONS
Actively embrace and promote Corner Store’s environmental and sustainability measures
Participate in daily operations, including setup and clean down of service areas and all kitchen sections
Monitor inventory levels and report to the cafe manager when orders are required
Maintain a clean and organised cafe, following all food safety guidelines and regulations
Ensure that food is fresh and of high quality
OCCUPATIONAL HEALTH & SAFETY
Ensure that Worksafe and OHS practices are met and maintained
COMMUNICATIONS
Communicate and coordinate with colleagues as necessary
Consistently seek to engage the local community by promoting Corner Store Network’s values
Be able to understand and communicate the story of Corner Store Network to our customers and stakeholders
OTHER RESPONSIBILITIES
Provide training, support, and guidance to Corner Store Network’s staff and volunteers
The incumbent can expect duties not explicitly mentioned in this document but within the capacity, qualifications, and experience generally expected from persons occupying positions at this classification
ESSENTIAL SKILLS AND EXPERIENCE
Experience in fast-paced front of house cafe operations, including taking orders, handling money, using the POS system, preparing specialty espresso and filter coffee and hot and cold menu items
Highly developed barista skills
High-level customer service skills
Demonstrated ability to multi-task, prioritise, and manage competing tasks
Demonstrated ability to follow company policies and procedures
Demonstrated ability to pro-actively seek out and complete tasks any time you are not actively serving customers
Ability to work at a fast pace in a high-energy environment
Ability to multi-task, prioritise, and manage competing tasks
HIGHLY DESIRABLE
A passion, curiosity and enthusiasm for specialty coffee and great food
Knowledge and experience of nonprofit organisations and social enterprises
A passion and understanding for sustainability including minimising waste, seasonality and supporting local
A working knowledge of Health and Safety responsibilities in a cafe environment
KEY SELECTION CRITERIA
The person for this position will have demonstrated experience in the following and be able to:
Provide training, support, and guidance to Corner Store Network’s staff and volunteers where appropriate
Independently manage time, prioritise and plan work to meet set timelines in an environment of competing priorities
Work in an organisation with the ability to relate to a wide range of people
Maintain confidentiality and use diplomacy concerning all work activities
The ability to communicate and liaise effectively and sensitively at a high level with internal and external stakeholders
Highly developed interpersonal negotiating and problem-solving skills
OTHER DETAILS
Reports To: Cafe Manager
Hours: Casual Employment
Location: Oakleigh
Award: Restaurant Industry Award [MA000119]
Classification & Rates: Casual Award Rates (Base Rate + Casual Loading)
Internal Liason: Chief Executive Officer, Cafe + Coffee Manager, Marketing & Communications Coordinator, Head Coffee Roaster, Volunteers, Board Of Management, Contractors, Preserving Coordinator, Corner Store Cafe Staff
External Liason: Corner Store Cafe Customers, Corner Store Cafe Suppliers