Address
SalaryUniversal Store is looking for an energetic, creative, inspiring, and dedicated leader to join our teams in our Canberra stores.
What we're looking for: A Cluster Manager who can inspire multiple teams to love where they work and create happy, satisfied customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail.
A natural planner and organiser who can also adapt to changing environments - yes, you need to have it all! A successful Cluster Manager will be able to create links between people, process and presentation to create a store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a leader who thinks about "What is possible each day."
Essentials:
- Fashion retail know-how with hands-on experience from the stock room to the shop floor.
- A solid team building track record. We're looking for an experienced Manager who is comfortable leading a large and diverse team across multiple sites.
- Warmth and enthusiasm.
- A strong voice, an open mind and an ability to respond rather than react.
- Understanding of retail profit measures, the ability to manage costs and productivity.
- The proven ability to meet and exceed sales goals.
- Willingness to go above and beyond when needed.
- A true service ethic that defines every decision you make.
- Flexibility and positive reaction to change.
A typical day:
As a Cluster Manager, you will lead from the front, on the floor, not in an office. You will be visible on the floor working with your team to achieve successful results every day, sharing your time between two store locations. Your approach must be big picture while ensuring the daily deliverables are met. You will set the standard for excellence and be the "go-to" resource for any questions, (big and small) as well as feedback (both praise and supportive). As the leader in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable.
Key Responsibilities:
- Ensure the highest level of customer care in line with Universal Store specific service expectations.
- Continually recruit, train and develop talented individuals (create future leaders).
- Managing rosters and budgets across two store locations.
- Implement and maintain systems to keep stores functioning effectively.
- Oversee store scheduling to ensure that projects, visuals, availability, service and promotions are accounted for and store is staffed in line with payroll targets.
- Model our highest expectations in our behavioural competency dictionary and provide praise and development when required.
- Develop strong 2ICs to support the store teams and operations as you move between both store locations.
Your success is important to us. We genuinely care about your career and offer technical and leadership training.
- We provide opportunities to grow and challenge yourself.
- We provide feedback to help you achieve your goals.
- You'll have a voice and the ability to influence the entire business.
- Favourable roster with generous staff discounts.
- Strong company culture.
- Honest and transparent leadership.
- Generous and achievable bonus structure.
No Agency Contacts, please
Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.
