Candidate Experience Consultants

This is an exciting opportunity for candidates to have the chance to join our team and support the Australian Defence Force.

Details about the Client

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.

ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

Job Description

Reporting to the Candidate Experience Team Leader, you will have the chance to be responsible for overseeing the engagement of candidates throughout the recruitment lifecycle.

The Candidate Experience Consultants are responsible for ensuring each candidate receives an outstanding and personalised experience as they progress through their application to join the Australian Defence Force.

These roles are responsible for interacting with the candidate through inbound and outbound calls, emails and live chat – complying with established processes, policies and quality standards at all times.

Candidate Experience Consultants provide candidate support at every stage of the recruitment process including follow up of scheduled interviews, answering any enquiries via online, chatbot or phone, sending letters of offer, and preparation, management and distribution of candidate documentation and information.

We are looking for candidates who can:

• Deliver an exceptional level of experience and service to all candidates, ensuring the candidate is cared for during the entire process of their application.
• Contribute to the delivery of a candidate first, high performing culture.
• Communicate effectively and clearly with candidates via all communication means used and available.
• Assist candidates effectively and accurately with their applications and through the process, providing correct advice and information on next steps.
• Work across multiple platforms, whilst actively listening and maintaining accurate and thorough journal notes.
• Maintain thorough records of candidate interactions, conversations, outcomes and actions in the required and expected location.
• Attend team meetings/stand ups when required and provide updates on progress as required.
• Drive efforts towards an exceptional standard of work, achieving established KPIs.
• Work collaboratively and effectively within the Candidate Experience team.
• Collaborate with internal and external stakeholders to achieve results and provide the best possible outcome for the candidate.
• Contribute to a culture of honesty, openness and collaboration.
• Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations of
• Defence and the DFR Adecco contract, further encouraging a strong and ongoing relationship between Adecco and the Commonwealth of Australia.

What’s in it for you?

You can join a team of inspiring and passionate leaders working in a flexible workplace culture that gives you the best opportunity to succeed. These roles will be supported in a high-performance team environment with progressive learning and development opportunities.

• A knowledgeable, high-achieving and fun team
• The chance to be a part of rapidly growing team and the next success story
• A competitive salary package
• Abundant career progression pathways
• Competitive benefits package including gym membership, retail discounts and birthday leave
• Flexible working approach
• A people first culture with a focus on wellness

To be eligible for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.

Job Offer

If eligible, please attach your resume and a cover letter introducing yourself and telling us what attracted you to the position and value you believe you can add to this role.

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the recruitment process for a confidential conversation if you require assistance to participate fully in our recruitment process.

If you are an Aboriginal and Torres Strait Islander peoples, please apply. Your application will be prioritised, as per the Special Measures provision of the Racial Discrimination Act 1975.

If you require any further information on this great opportunity, please contact Victoria Emms at *************@adeccom.au

To apply for this position please lodge an application online. Applications close 11.55 pm (AEST) on the 5th April 2024. 

To apply for this position please lodge an application online.