Care Coordination Lead - Homelessness Service

Care Coordination Lead – Homelessness Service 

• Employment Term: Full-time, maximum 12 month term with possibility of extension 
• Location: Broadbeach with daily outreach across the Gold Coast LGA with occasional intrastate travel
• Remuneration: $110,912.88 + 11% Super + $15,900 Not for Profit Salary Packaging + Fleet vehicle and mobile devices

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.  

An integral part of UnitingCare’s Gold Coast Homelessness Network, as a Care Coordination Lead, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  

Let’s make a meaningful difference, together. 

UnitingCare is an active partner in the Gold Coast Homelessness Network (GCHN) – an incorporated body working to support people to end homelessness on the Gold Coast.

As the Gold Coast Homelessness Care Coordination Lead, you will be responsible for enhancing engagement between Homelessness services on the Gold Coast – encouraging collaboration and building the capability of the sector to create a more integrated and coordinated service response. Working with specific clients, cases, and cohorts the Care Coordination Lead is on the ground improving outcomes for people experiencing homelessness on the Gold Coast.

Reporting to the Statewide Manager (Homelessness & Domestic and Family Violence) with a dual operational reporting line to the GCHN Management Committee, your accountabilities will include:  

• Provide lead facilitation and capacity building support to GCHN Working/Care Coordination group/s focused on ending complex homelessness and sustaining tenancies as part of the Gold Coast Zero campaign.
• Convene and lead care conferences for specific households as required.
• Provide support and participate in the Gold Coast Homelessness monthly network meeting and annual Symposium and Connect to Home annual events.
• Create new and enhance existing working relationships and networks with key stakeholders internally and externally to deliver quality services including providing technical expertise and capacity building. 
• Collate and analyse/interpret a range of information and data to provide insights and learning, and support evidenced based data informed decision making and drive quality improvements.
• Contribute to the development and implementation of program evaluation frameworks and methodologies.
• Prepare a range of high-quality written reports, briefing papers and presentations.
• Recommend practice reforms in addition to resources, policies and procedures that support a consistent quality approach to Care Coordination and ensure their availability and distribution.
• Provide secretariat assistance to the Gold Coast Homelessness Network and contribute to improved regional governance and leadership capacity towards reducing homelessness in the region. 
• Undertake media activities in conjunction with State-wide Manager, General Manager and UCQ Corporate 
• Maintain service quality and identified key performance indicators and report as agreed
• Support training deliver as required to maintain relevancy to practice

What makes a difference for us? 

Ideally you have demonstrated experience of paid or volunteer work with people experiencing homelessness and a subsequent sound understanding of the contributing factors of homelessness in addition to:

• Tertiary Qualification in a relevant field (e.g. Counselling, Social Work, Psychology, Social Science, Mental Health)
• Leadership experience at a Senior Level
• Drivers Licence
• Positive Blue Card
• Positive Police History Check

What makes a difference for you?  

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives. 

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• Eligible employees are entitled to 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference 

We’d love you to be part of our UnitingCare family 

Our Family and Child Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour.  

Joining our Family and Child Services team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.  

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.