Address
SalaryAbout the role
An exciting opportunity for a Cartage Specialist to join our growing team!
This role will be responsible for managing the transport operation for our clients using DP World's assets and systems, while maintaining our reputation and brand as market leading logistics service provider. The Transport Operator will manage day-to-day operations for key clients, from bookings, processing shipments, liaising with operations through to invoicing and reporting.
The key roles and responsibilities of this role include but are not limited to:
- Manage the day-to-day operation of all transport services
- Manage risks associated with transport
- Lead by example and identify areas of improvement
- Investigate new ways and processes to manage day to day activities and improve automation
- Elimination unrecoverable costs
- Ensure all team members are working towards customer satisfaction targets
- Understand costs for services and look for cost reductions
- Help the team and transport service providers trouble shoot problems
- Book and manage transport of all shipments for our clients with appointed service providers
- Maintain and update records of all shipments and provide activity reporting and key dates to client
- Request and provide documents and electronic messages to transport providers within the required timeframe
- Update the system with delivery and dehire dates, as well as any notes that are relevant to the operation
- Manage the client code in our operation system with all current information
- Monitor Customs Clearance and other regulatory releases (DAWR)
- Provide the highest level of customer service to the client by being responsive, cooperative, and knowledgeable with regards to the client's business and the global import/export market
The successful candidate will possess the following:
- 3-6 years' experience in transport operations preferred or similar roles
- 1-2 years in customer facing roles
- Excellent understanding of the supply chain from an Australian perspective
- Strong customer service skills and attention to detail
- Experience managing customer requirements for transportation (import and export shipments)
- Demonstrated ability to work and solution issues independently
- Cargowise (Wise-Tech) experience and knowledge advantageous
Supporting equality
At DP World, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce - leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Application details
Click "Apply" to apply now.
#LI-TA1
About Us: DP World Logistics Australia is a business developed within DP World Australia, providing a critical link in the cargo logistics chain with a unique set of assets, services, machinery, skills and experience.
DP World Logistics is part of the DP World global group of companies, which ranks as one of the largest stevedoring businesses globally with 53,220 employees from 131 different nationalities, across 128 Business Units in 60 different countries.
About the Team:
About the business
DP World Australia is the country's leading container terminal operator. We have dedicated and professional team of 1800 people who operate our container terminals in Sydney, Melbourne, Brisbane and Fremantle. Our customer-centric approach drives us constantly invest in our employees, terminal infrastructures, and facilitates to provide superior quality services to our valued customers.
DP world Australia is part of the DP world global group of companies, which ranks as one of the largest stevedoring business globally with 53,220 employees from 131 different nationalities, across 128 different Business Units in 60 different countries.
To find out more about DP World Australia, visit our website www.dpworldaustralia.com.au
About DP World Logistics
DP world Logistics Australia, providing a critical link in the cargo logistics chains with a unique set of assets, services, skills, machinery, and experience.
DP world Logistics is part of the DP world global group of companies, which ranks as one of the largest stevedoring business globally with 53,220 employees from 131 different nationalities, across 128 different Business Units in 60 different countries.
To find out more about DP World Australia, visit our website www.dpworldlogistics.com.au
