Address
Form of work
SalaryCommunity Justice Centres provide services for a wide variety of disputes including family, workplace, neighbourhood, commercial, clubs & associations, wills and estates, social/friends, guardianship, business/consumer, as well as small- and large-scale disputes.
Job description:
Location - Parramatta
Ongoing full-time opportunity
Salary ranging from $79,032 to $86,539pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)
Your role
Case Co-ordinators are the first point of contact for clients and referrers seeking assistance to resolve disputes.
CJC provides services for a wide variety of disputes including family, workplace, neighbourhood, commercial, clubs & associations, wills and estates, social/friends, guardianship, business/consumer, as well as small- and large-scale disputes.
What you'll do
Case Co-ordinators provide information regarding CJC services; assist parties with skills and strategies to settle disputes themselves; conduct preliminary interviews to determine the suitability for mediation and/or other settlement processes; prepare parties for mediation and administer the organisation of mediation sessions throughout NSW.
You will work as part the Case Coordination team, managing your own caseload, but also collaborating with other team members and CJC mediators, on how best to support clients to resolve their disputes.
What we're looking for
- Mediation training which meets the National Mediator Accreditation Standards or Family Dispute Resolution Practitioner or equivalent training, qualifications or professional development in alternative dispute resolution (ADR), law, or social sciences
- Demonstrated experience in assisting people from diverse backgrounds including Aboriginal and Torres Strait Islander; culturally and linguistically diverse; people with disabilities.
- Demonstrated experience in high volume case coordination, case management or equivalent such as high level administrative and organisational experience.
- Demonstrated experience providing professional and empathic assistance to clients displaying difficult and challenging behaviours including emotional distress.
Download the Role Description
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
· A challenging and rewarding career
· Flexible work environment
· Competitive pay and conditions
· Learning and development opportunities to build and maintain capabilities
· Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 2 pages) with a brief outline on how you meet the requirements of the role under ‘Key Accountabilities'.
During the online application process, you will be asked to provide a response to the following targeted question:
Describe a time when you implemented your mediation or equivalent ADR training, knowledge, and experience to support clients achieve positive outcomes.
Applications close 25th March 2024 at 11:59pm AEDT.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Michelle Kerr on 02 8688 0687 or at Michelle.Kerr@dcj.nsw.gov.au
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on 02 9765 3526 or email the recruiter
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
