Case Management Consultant (Contact Centre)

Are you a solutions-focussed, customer service superstar looking for an opportunity with one of Australia’s largest banks? We are currently recruiting individuals to join a passionate and empathetic team working with customers experiencing hardship.

• Full time hours rostered across Mon-Sat | 8am-9pm
• Significant training, support & development opportunities
• Southern Adelaide Location

YOU | Bring your experience and passion for facilitating customer solutions to this great, flexible opportunity to work with one of Australia’s largest banking groups. Your compassion, empathetic nature and experience providing great service to customers, will see you helping customers in highly sensitive situations. Ideally you will also bring:

• High attention to detail, ability to work under pressure, adaptable to change.
• Empathetic nature and a genuine passion for helping others
• Strong commitment to providing an exemplary customer service experience
• Contact centre experience or similar phone environment (desirable, but not essential)

THE ROLE | You will deliver an exceptional customer experience to assist in the delivery of solutions to customers experiencing hardship and in sensitive personal situations.

THE CLIENT | Our client has a strong National presence, offering a great support structure, flexible working conditions and a highly competitive product range. You will be joining an organisation with a strong emphasis on team environment, professional development and flexibility. 

Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team.

TR3 RECRUITMENT | We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

This one not for you? Find other opportunities or info about our referral rewards at tr3recruitment.com.au or on our social channels.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.