Case Manager - Adults and Families - Betty's Place Women's Refuge

Position Title

Case Manager - Adults and Families - Betty's Place Women's Refuge

Award Category

Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4 with above-award leave entitlements and conditions. Salary sacrifice available.

Employment Terms

12 Month Fixed Term Contract- Part-Time: 30 hours per week

6-month probationary period applies. All employment is subject to ongoing funding.

Organisational Context

Yes Unlimited is all about investing in people and building thriving communities. We are a not-for-profit, community-based organisation and have been delivering a range of services and supports in Albury and surrounding areas for more than 40 years. Yes Unlimited is a Company Limited by Guarantee and proud to be locally governed by our Board of Directors who bring a mix of skills, experience and community perspectives to the strategic direction of our organisation. Our team are passionate about our community and believe that everyone should have access to the resources, knowledge and supports they need to thrive.

Specialist Homelessness Services

Yes Unlimited is the lead agent for all Specialist Homelessness Services in the Southern Murrumbidgee area and in partnership with Homes Out West, Vinnie’s Services and VERTO Tenants Advice, provide a range of services that support people who are experiencing homelessness or are considered to be at risk of homelessness. 

The Case Manager - Adults and Families

The Case Manager works across the Yes Unlimited Adults and Families Team providing a range of therapeutic and case management services for Adults and Families who may be homeless or at risk of homelessness and/or experiencing domestic and family violence aimed supporting them to reach their identified goals. This will include:

• Comprehensive screening, assessment, and intake including providing referral and/or other appropriate support 
• Drawing on clients strengths, aspirations and needs, facilitation of client involvement in the development, implementation and review of a case plan / support plan which will include clear goals and tasks to be undertaken to achieve goals
• Provide ongoing safety planning, risk management, service collaboration and support that is responsive to the dynamics of domestic and family violence
• Provide tailored assistance which may include: provision of information, informal counseling and personal support, family support, guidance, encouragement, practical assistance, advocacy, referral to external support or specialist services, skills development, assistance in securing/maintaining appropriate affordable accommodation, accessing social / recreational activities, etc
• Actively monitor and evaluate progress towards case plan / support plan goals and facilitate a smooth disengagement from the program at the end of the support period
• Actively engage in the development and operationalising of Yes Unlimited’s Model of Practice which includes Strength Based Practice, Trauma Informed Approach and the Five Foundations for Ending Homelessness

Key Selection Criteria:

Qualifications & Experience

• Have, or be working towards the completion of, a formal qualification in Social Work, Social Welfare, or related discipline and / or prior experience in working within the community sectors
• Experience in the provision of case-management services for vulnerable Adults and Families particularly issues of homelessness or domestic and family violence will be a significant advantage.

Personal Qualities

• Passionate about our local community and working with people and their families.
• Strong commitment to personal and professional development
• High level of self awareness and comfort with critical reflection
• Comfort in a changing, fast paced environment with an eye on the big picture

Skills & Knowledge

• A demonstrated understanding and working knowledge of Strengths Based and Trauma Informed principles and practice
• An understanding of social issues relating to our local context
• Strong written and verbal communication skills
• Highly developed interpersonal skills including the ability to establish rapport, engage with and motivate others
• Demonstrated ability to work both independently and as part of a team toward established goals
• Sound administration skills including confidence in the use of information and communications technology

Other requirements

• Have and maintain a current driver’s license, sound driving record and industry relevant Police and Working with Children clearance;
• Have and maintain a current First Aid Certificate.

To apply for this position, please first obtain an application package by emailing *****@yesunlimited.com.au

Or for further information please contact Beth Dallinger from Yes Unlimited on 0427 320 *** during business hours Monday to Friday. 

Applications close 5pm on Tuesday the 28th of May 2024.