Address
Form of workAbout the company
Rx Management is a franchise network that manages a number of Priceline Pharmacy stores across New South Wales. We care about the wellbeing of our customers and our vision is to be the best in the Community Pharmacy, Health and Beauty space in Australia in dispensing prescriptions, providing health, beauty and lifestyle solutions and selling health and beauty product.
About the Role
The Dispensary Technician role supports the pharmacist and Store in providing a great customer experience, advice and education on health products, provision of health screening services, timely and relevant advice and coordinating the dispensary function
Dispensary Administration
- Accurately dispense customer prescriptions following the PDL Guide to Good Dispensing and scanning all prescriptions and products;
- Maximise dispensary’s generic substitution, Priceline Dispensary Program and Pharmacy Practice Incentives (PPI’s) as per store process
- Clear and reconcile PBS online messages daily
- Sort scripts daily in an orderly manner, accurately prepare & submit PBS claims twice a month; & reconcile PBS rejected scripts as per store’s processes.
- Ensure all dispensary administration duties are performed, ensure daily dispensary paperwork and computer functions are completed accurately and on time
- Maintain optimal level of all dispensary stationary supplies (e.g precautionary labels; repeat folders; labels; repeats; boxes and bottles for extemporaneous dispensing; fridge bags; printer toners; Webster packs; etc)
Product & Health Service Knowledge
- Actively assist customers to make their selection by advising on the features and benefits of products that meet their needs.
- Actively assist pharmacist to provide service and product information to customers by printing of CMI’s and the provision of other relevant and appropriate health information.
- Actively printing out CMI’s for all antibiotics and new medications dispensed.
- Demonstrate a knowledge of the key products within and across our brands
Customer Service
- Delight our customers (external and internal) by exceeding their expectations with special emphasis in the Dispensary, Health and Professional Services Area.
- Provide an environment where the customer is welcomed and has an easy shopping experience and fare welled in a way that confirms their importance to us and welcomes their return
- Care for customers and drive sales by providing advice on a range of products to suit needs and budget
- Assist to take in and give out dispensed prescriptions and accurately dispense and assemble customers prescriptions as per store’s processes
- Help maintain a maximum 10 minute waiting
- Resolve complaints with due concern for the customer or refer to the manager when necessary.
- Maintain awareness of customers at all times, providing service, and product knowledge as required; and answer the telephone politely and promptly.
Skills and Experience
- Previous experience dispensing in a Pharmacy essential
- Passion for Pharmacy and Customer Service
- High standard of presentation and grooming
- Attention to detail and Accuracy
- Reliable and Punctual
- Ability to work in a team
- Basic computer skills (MS Word, Excel, Email)
- Certificate 2 in Community Pharmacy is advantageous
- Roster is Currently Sunday and Monday
If you would like to join a team that is passionate about what they do, and you would also like to have fun while you are doing it, then this is the role for you. Please apply today with your resume and a cover letter outlining your suitability for this role.
