AddressPandora is a retail environment like no other: our sales colleagues are able to craft the incredible with our customers every day; curating our beautiful hand-made jewellery to bring special moments to life.
We are seeking a results-driven, target-focused Retail Assistant to join the store team on a casual basis. If you dream of engaging customers, achieving and exceeding sales goals, and making a lasting impression on your customers then Pandora is the place for you!
The role
Our Retail Assistants are our brand ambassadors, and the link between our products and our customers. They lead the success of the store by influencing sales, excelling in customer service, and sharing their knowledge of our products and brand.
You’ll get to interact with people on every shift to help create their special memories through dreaming, daring, caring and delivering.
About Pandora
The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.
Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail.
We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Our people
Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.
As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.
What to expect from the role
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, units per transaction and average transaction value
- Build the bond between our brand and our customer by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities, loves and needs
- Learn and confidently share Pandora product knowledge to maximise sales and provide an unforgettable customer experience
- Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data
- Assisting with product deliveries; unloading and storing in the correct spaces in store
- Merchandising the store and maintaining high shop floor standards; taking pride in your environment
- Operating the till system, handling financial transactions including returns and exchanges
The successful candidate
We look for passionate and motivated team players. We encourage our team members to express their individuality by styling Pandora jewellery in their own way, and sharing these ideas with our customers:
- Our Retail Assistants give a voice to people’s loves every day so building rapport and being able to chat and engage with people in a natural, open way is important to us
- A natural ability to see the opportunity in achieving and over-achieving sales targets
- Ability to work well under pressure in a fast-paced, sales-driven atmosphere: our products are very popular so stores are often very busy
Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
- A highly competitive hourly rate of pay
- Generous employee discount
- Opportunities for development
- A fun and engaging working environment, no two days will be the same!
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
