Casual Retail Team Member

If you’re passionate about great customer service and are on the hunt for a flexible job that can fit around your schedule, this is the perfect role for you! Located right within the beautiful grounds of Sydney University, we offer a friendly fun environment for you to grow your skills and earn great money, all with the support of an incredible team.

WHO WE ARE

The USU is a not-for-profit organisation that has existed to serve the University of Sydney community since 1874 when it began as a humble society for ambitious student debaters.

We provide key programs, services and facilities that enhance campus life for the many thousands who join and interact with us. The programs department deliver student experiences through a range of activities including programs, events, clubs and societies, activations and funding initiatives.

The USU’s vision is to provide the best university experience in Australia and our mission is to be the heart of uni life.

USYD Store, Holme is the official supplier of The University of Sydney graduation regalia, we provide graduation fitting services to all USYD graduates and sell University of Sydney branded merchandise to graduates during graduation season.

We also have a wide range of restaurants, cafes, quick service venues, bars and an events team on the University of Sydney main campus.

We care about your development so we offer paid training days. We are all about you, we also offer exciting opportunities to move into other areas of interest!

WHO YOU ARE

• You have a knack for making people smile.
• You are a positive person with an enthusiastic attitude who can deliver exceptional customer service.
• You are looking for a casual job to fit around your studies or other commitments.
• You want to join a vibrant, dynamic team and culture!
• You are excited to work with our grads team to provide a unique experience for graduands on their graduation day.
• You are happy to work across all operational areas of our organisation. 

If this is who you are - this is the perfect opportunity for you! We want you to bring your positivity, friendly and fun-loving personality to the team!

WHAT YOU WILL DO

• Use your winning smile and knowledge of our services to make your customers feel welcome and that their satisfaction and repeat business are your top priority
• Support students by exploring our University of Sydney memorabilia together
• Perform fitting services for graduation clothing and apparel items
• Promptly and accurately complete customer purchases
• Assist with visual merchandising
• You will also have the opportunity to work in other areas of our business to perform a variety of other duties including making a range of high standard coffee/hot drinks, accurate order taking, use of POS, cash handling, serving food, cleaning, general cafe duties, working in our bars or with our events team and supporting the team as a whole with your infectious “can do” attitude
• Use your strong interpersonal skills to explain the benefits of the USU Membership and USU Rewards

ESSENTIAL CRITERIA

At least 1 year of experience and demonstrate a strong understanding of Point of Sale (POS systems) in a retail or food and beverage environment

An infectiously positive, flexible, hardworking attitude towards work

Strong level of verbal and written communication skills

Exceptional customer service skills

Impeccable personal presentation

DESIRABLE CRITIERIA

• Experience opening and closing outlet/s
• The ability to move and work across multiple outlets as required
• At least 1 year experience working with commercial coffee machines in a high-volume environment (using at least 5-10kgs of beans per day) and a passion for coffee
• 1 year of previous demonstrated experience working in functions and events
• 1 year experience as a bartender in a pub/hotel, restaurant or small bar
• A current Responsible Service of Alcohol (RSA) photo card
• Current Food Safety Supervisor certificate
• Understanding of HACCP procedures

HOURS OF WORK

Starting late April 2024, you must be available on consistent days during all of May.

Our retail and food and beverage outlets are not open on weekends.

Job shifts are in intermittent blocks with big breaks, perfect to suit a university timetable.

During University semester grad periods: 15-30 hours per week between 7:30am and 6pm Monday to Friday, work cannot be guaranteed during university breaks.

Outside semester and graduation times: hours may be reduced based on business needs.

*You must be available a minimum of 2 shifts a week

BENEFITS

• Free USU Rewards membership on commencement
• A daily meal allowance/discounts to be used at USU Food & Beverage and Retail outlets (if you work over 5 hours)
• Flexible Hours Monday to Friday for better work/life balance
• A high-quality USU t-shirt 
• Access to a range of discounts on thousands of products such as life insurance, mobile phones, and even gaming equipment!
• Paid training for successful applicants

SALARY

$30.27 per hour + 11% Superannuation

IDEAL START DATE

Successful applicants will be required to be available for 1-day compulsory induction and training on Thursday 18 April 2024 or Firday 19 April 2024. Please consider this date prior to applying.