AddressSales Consultant (Casual) - Byron Bay
Provide exceptional service, nurture client relationships and drive business growth in a positive and supportive team environment in Byron Bay.
Roles and Responsibilities:
It is important to note that the scope of our MCM House roles are constantly evolving, therefore each team member must be comfortable with change, however below are some of the main responsibilities we expect from this role currently.
- Manage new and existing residential clients, providing outstanding customer service to ensure client satisfaction and on-going business.
- Build and nurture client relationships with residential (end-user) clients.
- Manage, maintain and coordinate sales through from quoting to delivery process, this includes a “check-in” every 4 weeks.
- Administration tasks including emailing clients, attending to client enquiries via HubSpot, answering and transferring phone calls, processing orders both in person and over the phone/email.
- Ensure all required activity is logged in the in-house CRM system (Netsuite).
- Ensure all HubSpot and email enquiries are responded to within 24 hours of enquiry date.
- Promptly follow up quotes/leads through all channels via phone call and email.
- Achieve sales budgets - both personal goals and supporting the broader team.
- Ensure the showroom is presentable at all times, this includes fluffing sofa cushions, sweeping or vacuuming the floor (if required), changing water in vases, wiping mirrors or any glass.
- Ensure workplace is kept tidy at all times, this includes shared spaces i.e., kitchen, bathroom and work desks.
- Successful candidates will need to be confident in their ability to learn new software (Netsuite).
The role will require weekend work so availability across Saturdays and Sundays is a must.
To apply, please email your resume to *******@mcmhouse.com.
