Casual - Service Centre Officer

• Based at our Mt Helen Campus
• Multiple casual positions available
• Competitive hourly rate plus superannuation

About the role
You will provide quality customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services.
You will:

• provide assistance and advice to students with applications and enrolment enquiries;
• ensure all enquiries responded to are accurately recorded and resolved;
• undertake accurate and efficient data entry of all administrative forms; and
• work collaboratively with the Service Centre Officers to provide operational and administrative support.

About you
You will have demonstrated knowledge and experience in the provision and delivery of exceptional customer service and possess strong administrative services. You will also possess the ability to prioritise work and have demonstrated strong interpersonal and communication skills, in particular influencing skills.
You will possess:

• demonstrated computer literacy skills, including a working knowledge of Microsoft Office;
• the ability to exercise initiative and work effectively, both independently and co-operatively;
• the ability to develop a thorough understanding of administrative policies and processes; and
• proven ability to work within a fast-paced environment and to be adaptable to change.

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday, 17 March 2024.
Applicants are required to submit a copy of your resume and a cover letter.