Cellar Door Manager - Norfolk Rise

Do you have an interest in wine, engaging customers and quality service?

Norfolk Rise is a family-owned business operating a vineyard, winery and Cellar Door. Situated by the coast in the beautiful Mt Benson region, we produce and sell high quality, estate grown, cool climate wines. We are looking for a Cellar Door Manager to join our team to grow our Cellar Door and online sales.

The Cellar Door Manager will be responsible for the operation of the Cellar Door as well as online engagement and direct-to-consumer sales including:
- Ensuring an enjoyable Cellar Door tasting experiences at Norfolk Rise
- Complete Cellar Door and online orders in a timely manner
- Manage and supervise Cellar Door staff, including casual staff
- Cellar door displays and presentation
- Maintenance of Cellar Door including ensuring all facilities are regularly and appropriately cleaned
- Maintain up to date marketing materials for Cellar Door, external events, VIC, DTC use
- Strict stock control and inventory management of all consumables including wine and food
- Strict management and reporting of all eftpos and cash sales
- develop an online engagement strategy for the website and social media platforms, including planning and creating content
- establish and maintain a CRM and wine club
- Engage with local tourism board and local wineries
- service local accounts including invoicing and delivering orders
- Understand the regulatory environment for the Cellar Door and work with the management team to ensure appropriate licences, approvals and processes are in place
- report to management meetings
- organise, promote and run events
- Identify local events to attend and promote the brand
- Engage with local organisations being sponsored by NRV to maximise benefit and involvement