Cellar Door Superviser/ Wine Club Ambassador

Come and work in a modern, friendly, family-owned Cellar Door at Chandler’s Hill, just 30 minutes from the CBD.

In this role at the Main & Cherry Cellar Door, you will be part of a dynamic, supportive team and can enjoy sweeping views across the lawns to the ocean as you serve and sell a range of delicious wines and food to guests. Our very busy and vibrant Cellar Door operates five days a week, including weekends and public holidays. If you have a passion for wine, a friendly disposition and a great attitude, this could be the role for you.

The Basics:

You will support the Cellar Door Manager in the running of our Cellar Door, including wine tastings and retail wine sales.

This role is a hands-on customer service position, with most of your time spent engaging with customers, being the face of the brand and leading staff.

Key Responsibilities:

Supporting the Cellar Door Manager, including leadership of the Cellar Door and staff team in their absence

• Working approx 20-25 hours/week, across a five day roster, including weekends and public holidays
• Meeting KPI’s set by management
• Implement strategies to build the Wine Club
• Driving wine sales in line with monthly and annual targets
• Conducting wine tastings and wine flights to individuals, groups and trade visitors
• Sales and promotion of our Wine Club, called the Cherry Club
• Managing and organising events and functions from their initial enquiry, through managing the day and follow up
• Assisting with new staff training when required
• Stock control, including occasional ordering and receiving of goods
• Assisting management with the development and implementation of sales strategies

You will bring:

• At least 3-5 years of hospitality experience
• A current RSA
• Punctuality, good time keeping and time management
• The ability to create amazing guest experiences and put guests first
• A passion for wine and a strong desire to share your enthusiasm with customers and staff
• Extensive wine knowledge, including wines of the world and wine making processes
• The ability to make coffee to a high standard and carry three plates
• Strong communication skills with both customers and staff
• Self-motivation
• The ability to close a sale
• Proven planning and problem solving skills, including conflict resolution
• Organised attention to detail and a "can do" attitude.
• Computer literacy, including working knowledge of Outlook, Word, Excel, and NowBookIt reservations systems
• Knowledge of the Lightspeed POS system
• A good grasp of social media
• The ability to operate Apple devices with confidence and ease.

Benefits:

• No late evening work required.
• Option to work alternate weekends, maintaining work/life balance.
• Staff discount on our range of wines and beers.
• Work within a fun, happy and supportive staff environment.
• Possible part-time employment progression for the right candidate.