Claims Advisor

We are looking for a customer focused insurance professional to join our Hobart workers compensation claims team as a Claims Advisor. This exciting opportunity will see you managing a portfolio of workers compensation claims, ensuring our injured customers are well supported and receive the relevant treatment and rehabilitation.
You will be responsible for ensuring claims are processed as quickly and efficiently as possible, and your strong communication skills will assist you in providing our key stakeholders with necessary information relating to the workers compensation claims management process.
Within this busy and varied role, you will be required to effectively determine entitlements, gather and analyse medical and rehabilitation data, assess the value of the claim, and consider all options to support a positive claims outcome for key stakeholders.
If you want to be part of a wider team which specialises in excellence in personal injury claims management, this could be the opportunity for you.
What you’ll do:
Build strong relationships with all parties involved in the claims including claimants, employers, brokers and treatment providers.
Proactively manage claims using best practice strategic claims management
Obtain and review medical, financial and rehabilitation reports to assist in the accurate assessment of individual claims.
Manage workflow to ensure that all activities are completed within applicable legislative and regulatory timeframes.
Manage and collaborate with external stakeholders, including communication with claimants, employers, brokers and medical specialists, by phone, correspondence and/or attending conferences and/or hearings
Proactively collaborate with internal support and external stakeholders to ensure proactive claims management
What you’ll bring:
Strong customer support experience
Demonstrated ability to engage, collaborate and work well with a wider team to deliver exceptional customer outcomes and build a strong team culture
Demonstrated business acumen including the ability to understand data, identify area of opportunity and deliver to business targets
Solid stakeholder management experience to manage expectations and balance the needs of multiple parties
Highly regarded but not essential: Certificate IV in Personal Injury Management or Diploma in Personal Injury Management or Degree in Business, Commerce, Allied Health or related field
We are seeking highly motivated; goal orientated and results driven candidates that have a willingness to help people in their time of need and deliver outstanding customer service. We will provide exceptional working conditions and you'll be supported by people who are experts in their field.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here Why you’ll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.
Chase the Sun, apply online today! Your future at Suncorp Group awaits!
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 21 Feb 2024 AUS Eastern Daylight Time Applications close: 27 Feb 2024 AUS Eastern Daylight Time