Claims Care Car Advisor

Join our vibrant team as a Claims Advisor at our Sippy Downs Head Office, contributing to the core of Youi's reputation and client relationships. As a Claims Advisor, you will be at the forefront of delivering end-to-end service for claims, playing a pivotal role in ensuring our customers experience seamless support when they need it the most.

As the primary contact for clients and service providers, your excellent problem-solving and communication skills will be key in ensuring a positive and memorable claims journey for Youi clients. Our dynamic work environment offers daily challenges, celebrates achievements, and fosters a collaborative spirit among team members.

Key Responsibilities:

• Manage and oversee a portfolio of claims, guiding customers through the entire claims process
• Process claims efficiently, from initiation to resolution, providing exceptional service to clients
• Employ problem-solving skills on a daily basis, ensuring mutually beneficial outcomes for clients and Youi
• Act as a direct point of contact for customers, service providers, and Assessors, ensuring smooth claim processing within your portfolio

You will love this role if the following sounds like you:

• Exceptional communication skills for effective information presentation
• Administration experience with a keen eye for detail
• Proficient in multitasking and thriving in high-pressure environments, capable of handling multiple tasks simultaneously
• Strong problem-solving skills and sound decision-making abilities
• Familiarity with case or portfolio management is advantageous

Don't tick every box? We understand the value of transferable skills, so if you're not a perfect match, we still encourage you to apply.

Why Choose Youi?

At Youi, we embrace a unique approach to insurance and challenge the industry norm with a customer-centric focus. Our commitment to providing an exceptional customer experience sets us apart. Our team is comprised of individuals with great personalities, unafraid to be themselves, and who believe in the rewarding nature of hard work.

What We Offer:

• Permanent full-time position with a competitive salary and an attractive incentive component
• Opportunities for career progression, as our philosophy is to promote from within
• Fully paid induction training and ongoing learning opportunities
• Enjoy a fun and high-performance culture with a casual dress code and regular social events
• Access to numerous employee benefits through our award-winning program

Join us on our mission to revolutionize the insurance industry by prioritizing the customer. Apply now and become a part of our growing success story.