Client Contact Officer

At BreastScreen Victoria, we strive to make a difference.  We encourage an innovative, client focused and respectful approach to our work.

We are currently looking for energetic people with previous experience in a call centre environment and/or customer service experience, to assist our clients through the appointment scheduling process with BreastScreen Victoria.

About the role:

We offer part-time and casual positions, working Monday to Friday during business hours (8.30am to 5.00pm), at our Carlton office.

As a Client Contact Officer, you will be the first point of contact for our clients and provide the best possible service as they participate in our screening program.  Responsibilities include:

• Answer inbound calls from clients who wish to book a screening appointment with BreastScreen Victoria.
• Undertake outbound calls encouraging clients to re-screen every 2 years.
• Respond to a range of client inquiries through phone calls, emails and other communication channels.
• Provide support to online booking clients.
• Undertake clinic cancellations in a timely and efficient manner.
• Process various administrative tasks associated with the booking process.
• Participate in a mail room roster to process incoming and outgoing mail.

About you:

You will have previous experience working in a caring, client facing role.   You will be able to successfully demonstrate a strong understanding of first-class customer service principles and the desire to make each conversation with our client’s a positive experience.

You will also have:

• Good computer literacy including MS Office knowledge and good typing speed.
• Understanding of key Call Centre measures.
• Ability to demonstrate a positive attitude and adapt to change in a dynamic environment.
• Active listening skills with strong attention to detail.
• A patient and friendly telephone manner.
• Availability to work 3 days per week (part-time) or up to 3 days per week (casual).

How to apply:

Applications including a resume and cover letter can be submitted by clicking “Apply”.

Applications for this role will close on Wednesday, 10 April 2024.

We are committed to promoting diversity, inclusivity and accessibility within our workplace, and encourage people from diverse communities and backgrounds to apply for roles at BreastScreen Victoria. This includes (but is not limited to): people from culturally and linguistically diverse backgrounds; LGBTI communities; Aboriginal and Torres Strait Islander people; and people living with disability. 

BreastScreen Victoria have a number of policies, procedures and systems that promote inclusive behaviour throughout our workforce.  They are all key indicators for successful performance in this role. 

Please note: Shortlisting will commence immediately, and due to a large number of applicants only those shortlisted will be contacted.