Client Liaison Officer (Residential) - Work From Home

Your Realty Concierge, a premier project management firm, specialises in assisting property investors in acquiring land and constructing investment properties. We offer a seamless experience by guiding clients through each project milestone, providing real-time updates, and valuable insights.

As a Client Liaison Officer with Your Realty Concierge, you will play a vital role in ensuring the smooth execution of our client's projects. Working closely with our team, you'll assist clients from initial land acquisition to the final handover of keys to tenants.

Candidates must reside on the Eastern Coast of Australia and be available to travel once a month for meetings and training with advance notice. Initially, the role offers 20 hours per week, with the potential for increased hours as sales grow.

Responsibilities:

1. Assist clients in the acquisition of land for investment properties.
2. Coordinate and manage project milestones, ensuring timely completion.
3. Regularly communicate with clients, providing updates and addressing questions and concerns.
4. Utilise our live platform to offer real-time progress updates to clients.
5. Maintain project documentation and ensure client accessibility via our platform.
6. Collaborate with internal teams and external stakeholders to keep projects on track.
7. Deliver exceptional customer service and support throughout the project lifecycle.
8. Continuously seek process improvement opportunities to enhance the client experience.

Requirements:

1. Able to demonstrate proficiency in managing relationships with vendors, developers, and solicitors to ensure seamless collaboration and timely project execution.
2. Strong organisational skills and innate attention to detail are a must.
3. Excellent communication and interpersonal skills.
4. Ability to prioritise and manage conflicting deadlines effectively.
5. Proficiency in using technology and willingness to learn new platforms.
6. Customer-focused mindset with a dedication to outstanding service.
7. Ability to work independently and collaboratively within a team.
8. Flexibility to work part-time hours, approximately 20 hours per week initially, with potential for increased hours.

Join our team at Your Realty Concierge and be part of a dynamic company committed to delivering exceptional service to our clients. Click on ‘Apply’ to embark on an exciting career in property project coordination!