Address- Flexible working arrangements available
- Be part of the National Leadership team
- Role can be based in Sydney, Melbourne or Brisbane
Client Retention Director - National
A unique and highly sought after position has become available to join Aon National's leadership team. Leading Aon National's Client Retention strategy and activity across Aon Australia's mid market business. This role is a strategic role to enhance and execute on exceptional client experience, retention activities, cross-sell and delivering all of Aon to our clients.
We are looking for an experienced insurance professional with a strategic mindset who will be responsible for driving delivery and embedding Client Retention strategies to our clients nationally, resulting in stronger retention, with a focus primarily on high service clients and industry groups.
We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Strengthening Aon National's value proposition across High Service Clients and Industry Groups
- Strengthening technical and client engagement capabilities across National to ensure clear articulation of our value propositions and that the best advice and service is being delivered to National clients
- Driving improvements across the business to set higher standards and deliver more consistent client experience from acquisition through to renewals
- Embedding focus on delivering on our client service strategy and partnering with the Regional Directors on how to deliver on best practice
- Accountability for our Strategic account review program for high service clients
- Accountability for jeopardy management for high service clients
- Accountable for defensive tender responses
- Accountable for driving cross sell of all of Aon to existing clients
- Coaching National colleagues on best practice in client service
- Identify opportunities for industry solutions, facilities and cross-sell opportunities across Aon National
Skills and experience that will lead to success
This position will suit someone who is highly motivated to deliver exceptional client experience and a strong influencer across a National business. A strategic mindset, accompanying strong broking and exceptional client management experience. Suitable people will also have:
- Strong focus on execution
- A "get things done" attitude
- Incredibly strong Strategic & Growth Mindset and above the line attitude to solving problems
- Tangible work experiences or skill set
- High level Insurance broking experience is desirable
- Financial acumen
- Technical insurance skillset
- Leadership experience
- Tier 1 qualification, insurance qualifications such as Diploma / QBIP preferred
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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