Client Service Officer

Client Service Officer

Our clients come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

• Location: Coniston & Shellharbour
• Talent Pool will also be created for Illawarra Shoalhaven & Southern NSW locations
• Clerk Grade 2/4, Base Salary range $71,926 - $83,211 pa plus superannuation & annual leave loading
• Opportunities for learning, development, and internal career progression.
• Generous leave entitlements including Flex Leave.

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups.

About the Department

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

About the Agency

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

About the Opportunity/Role

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

As a Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.

You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

• Tenancy Team:
  • Visiting Tenants in their homes on a regular scheduled basis.
  • Rostered shifts working with clients at the counter or over the phone.
  • Processing and assessment of applications and enquiries using relevant legislation, policies and procedures.
  • Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
  • Using a range of technologies including IPAD, online phone system and online forms.

• Access & Demand Team:
  • Rostered shifts working with clients at the counter or over the phone.
  • Processing and assessment of applications and enquiries using relevant legislation, policies and procedures.
  • Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
  • Using a range of technologies including IPAD, online phone system and online forms.
  • Supporting outreach services in local communities and homelessness initiatives.
  
  

Essential Requirements

• Possession of a minimum Provisional 2 NSW Driver’s Licence

In addition to meeting the essential requirements, the successful candidate will have the following:

• Ability to work independently and manage your own work. Including working both independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders
• A commitment to a culture of teamwork, excellence and continuous improvement.
• Client service skills with an empathic approach to clients.
• A strong commitment to customer service.

This recruitment will aim create a Talent Pool for ongoing and temporary positions, as they arise in accordance with the Government Sector Employment Act 2013.

A Talent Pool is valid for a period of up to 18 months.

Being placed in a recruitment pool is a great opportunity to be considered for roles throughout an 18-month period. It means you may have opportunities to contribute to a range of initiatives and gain a wider range of experiences to grow your career, as well as providing you with the freedom to decide which opportunities to accept.

What we can offer you

• Location: Coniston & Shellharbour
• Talent Pool will also be created for Illawarra Shoalhaven & Southern NSW locations
• Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do.
• Salary range $71,926 - $83,211 plus employer's contribution to superannuation and annual leave loading
• 4 weeks annual leave per year of service
• Generous salary packaging options and other fringe benefits
• Flexible work practices

How to Apply

When applying you will need to:

Find out more

Role enquiries:

For any enquiries regarding the role please contact Adam Cook via 02 4224 5740 or adam.cook@facs.nsw.gov.au

Closing date: 11:59pm AEST Friday 28th October 2022

Appointments are subject to reference checks and may also require the following checks/clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• You may also be asked to complete a Health Declaration Form in later stages of the assessment process.
• It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of vaccination status.

IMPORTANT

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

If you require further information about the application process or require an adjustment within the recruitment process, please contact Jessica Akole via 02 9765 5557 or jessica.akole@facs.nsw.gov.au and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site

Thank you for your interest in this role. We look forward to receiving your application.