Client Support Officer

Client Support Officer
Acquired Injury Support Services | Greater Hobart region, Hobart Metropolitan
Closing date: 17/03/2024
Permanent, full-time position based in Glenorchy
About us:
Anglicare Tasmania is a non-profit organisation providing a wide range of community services to the people of Tasmania. We are part of the national Anglicare Australia network of organisations. Anglicare advocates for social justice and aids people in times of need. We provide programs relating to ageing and disability, health, housing, families, drug and alcohol treatment and support and more.
About the Role:
Anglicare Tasmania’s Acquired Injury Support Service provides comprehensive, client focused support to people living with an acquired injury in a variety of settings around Tasmania. Our team is committed to delivering exceptional support tailored to meet the unique needs of each client.
We are seeking a motivated and compassionate individual to join our team as a Client Support Officer. In this role, you will play a vital part in coordinating and delivering support services to our clients around the state. While previous experience in disability, health or aged care support is advantageous, we are primarily looking for candidates who bring service delivery, customer service and continuous improvement skills and demonstrate the right attitude to excel in this role.
If you are passionate about supporting Tasmanian’s to achieve fullness of life and possess the right skills to succeed, we encourage you to apply for this rewarding opportunity.
Key Responsibilities:
Build and maintain effective relationships with a broad range of stakeholders including clients and their families;
Support the development and implementation of support plans based on needs assessments;
Provide oversight and feedback to Support Workers;
Manage client rosters to meet support needs;
Complete administrative tasks accurately and efficiently including reviewing financial data;
Liaise with internal teams to ensure efficient service delivery;
Respond promptly to client and funder inquiries;
Assist in resolving client concerns or issues.
What we’re looking for:
Strong communication and interpersonal skills;
Excellent organisational and time management abilities;
Ability to adapt to a fast-paced and changing environment;
Attention to detail and problem-solving skills;
Proficiency in basic computer applications;
Commitment to maintaining confidentiality and privacy;
Willingness to learn and develop in the role.
Why join us:
Opportunity to make a meaningful difference in people's lives.
Dynamic team environment with opportunities for training and development.
Competitive salary package with benefits
The Position Description can be found below.
For further information about this position please contact Marla Giacon, Executive Officer – Acquired Injury Support Services, on 0427 240 735 or marlag@anglicare-tas.org.au during business hours.
The successful applicant will be required to:
provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check if you are applying for the 1st time or have renewed your registration since 1st February 2021;
present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);
provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;
provide a satisfactory Anglicare assessed medical:
provide a current provisional or full Australian Driver Licence.
On commencement the successful applicant will be required to undertake our structured Safeguarding Children Training program.
APPLICATIONS CLOSE: SUNDAY, 17th MARCH 2024, at 6.00pm.
This position is available for an immediate start and applications will be shortlisted upon receipt.
If you are interested in joining our team, please click on the 'APPLY’ link below to commence your application. You will be required to submit an up to date resume and cover letter which outlines your relevant skills for the role and addresses the demonstrated competencies.
For more information about our process, check out: https://www.anglicare-tas.org.au/working-with-anglicare/
PLEASE NOTE: Other vacancies that may arise in the near future may also be filled from this selection process.
About Anglicare Tasmania
Anglicare Tasmania is committed to the safeguarding of children and vulnerable people. All applicants applying for positions with Anglicare Tasmania must undergo screening processes prior to a successful appointment.
Anglicare Tasmania is an Equal Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islanders (ATSI), Culturally and Linguistically Diverse (CALD) backgrounds and LGBTIQ+ communities.
Anglicare Tasmania is committed to providing an inclusive and respectful work environment where all people are valued and have equal access to opportunities to reach their full potential.