AddressAre you a customer service expert who’s skilled in communication? We need your rapport building skills!
Nightlife Music is on the hunt for a communicator who loves to connect. An experienced customer service representative who enjoys problem-solving – both on the phone and around the office!
As a music and video streaming service for business, we prioritise customer support.
Our goal is to ensure our platform, its suite of supporting apps, and our high-quality content, are all working as efficiently as possible for our users.
With a rapidly growing client base, we need new, relationship-driven people who can expand our team and help us continue to deliver Nightlife’s high-quality customer service experience.
Could you be the next one to join us? Here’s what we can offer you!
Who We Are
To the rest of the world, Nightlife Music is...
- A premier music and video subscription service for businesses
- One of the largest national employers for music technology
- A chief supplier of great audio and visuals that our clients, and their customers, love
To you, Nightlife Music is...
- Conveniently located in Milton with great access to public transport, gyms and cafes
- Brimming with a fun-loving, cheerful culture and team-driven atmosphere
- Focused on the growth, support and stability of its staff at every level
- Committed to being a friendly, inclusive and collaborative workplace
Nightlifer perks, …
- Access to mental health and financial support resources (gym discounts, in-house chill out space and free monthly wellness webinars)
- Healthy Lunch Tuesdays supplied once a month and a kitchen stocked with basics for daily use
- Regular staff social events like afternoon drinks, karaoke and trivia nights
- Unlimited cups of coffee from the La Marzocco machine (onboarding includes in-house coffee training)
- Dog friendly office
Who You Are
As a professional, you love...
- Using knowledge you’ve gained to calmly and confidently problem solve
- Listening to people and guiding them to a solution – whether clients or colleagues
- Learning, understanding and working with computer and audio-visual technology
At Nightlife Music, you will...
- Manage and solve client requests via inbound and outbound calls
- Remotely access client systems to provide fixes or content updates
- Maintain client records and history in our custom-built CRM database
- Offer a range of assistance – from onboarding to technical support
- Use your customer service experience to guide others in problem solving
If applying for this role, please include a cover letter telling us about your...
- Over the phone or in-store customer service experience (minimum 3 years)
- Advanced communication skills and highly developed interpersonal skills
- Familiarity with audio-visual setups and computer hardware
- Proficiency in data and customer administration
- Aptitude for project/case management
- Experience in a fast-paced customer service environment
So, what do you think? Are we offering what you’ve been looking for? Let us know!
To successfully apply, your application must include a cover letter that addresses the relevant points mentioned above, and a resume.
Please forward these attachments in an email that outlines your availability for a screening interview to: **@nightlife.com.au.
And just for fun, tell us your favourite song or soundtrack to listen to when you’re doing admin!
