Client Support Technician

As Client Support Technician, you will provide expert advice and support services for a range of end-user technologies at our University.

In this role you will:

• Offer comprehensive support for standard workstations, software applications, and collaboration tools.
• Manage and support audio-visual technology, both hardware and software, in teaching and meeting spaces.
• Resolve complex incidents and errors within established timeframes.
• Recommend and establish client computing standards, protocols, controls, and procedures.

This 12-month fixed term position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land).

To be successful in this role, you will possess both strong technical and interpersonal skills, ensuring your ability to solve complex technical issues while upholding high-level customer service at all times.

You will have:

• Proficiency in managing Audio Visual and information technologies.
• Experience with standardised workstations, mobile technologies, and software applications.
• Strong problem-solving skills and the ability to resolve complex technical issues with a customer service mindset.
• Excellent communication skills including the ability to communicate technical information to non-technical stakeholders.

The remuneration for this position is from $90,316 to $99,655 + 17% superannuation and is commensurate with skills and experience. 

We offer a range of benefits and employment conditions that help you balance your commitments, stay healthy, and work effectively. For information on our employee benefits (such as leave, flexible working, discounts in private health insurance and gym memberships, and salary packaging) please visit here.  

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

Important information before you apply:

• Please visit here for a guide on how to apply for a role.
• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).

1. Degree with subsequent relevant experience in Information Technology; or extensive experience and expertise in Information Technology and audio visual technologies; or an equivalent combination of relevant experience and/or education/training/industry certification.
2. Demonstrated capacity to deliver exceptional customer service.
3. Excellent oral and written communication skills, including the ability to explain complex technology concepts to a variety of audiences.
4. Demonstrated specialist knowledge and proven track record in the support and management of interactive technologies (including IT and AV) in an education, research or corporate / administrative environment.
5. Knowledge and experience with end user computing technologies such as Windows Operating System, MacOS, mobile platforms, desktop software.
6. Knowledge and experience with Audio-Visual technology such as teaching & meeting space hardware and software-based technologies.
7. Strong influencing and negotiating skills, including experience with the management of external vendors.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact Mitchell Bull, Client Support Zone Lead on (02) 4921 2*** or via email at *************@newcastle.edu.au

Having technical difficulties? Please reach out to us: **********@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Wednesday 26 June 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you

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