AddressJob Number 23223234
Job Category Reservations
Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Manager to feel empowered by career growth opportunities in a people-first environment.
KEY RESPONSIBILITIES
Lead and manage the reservations team, ensuring accurate and timely handling of all reservation inquiries and bookings
Develop and implement strategies to maximize room revenue and occupancy.
Develop and standardize processes across all hotels in the Cluster to maximise efficiency.
Oversee the use of Marriott Reservation systems and Opera PMS, ensuring accurate input and maintenance of guest profiles and reservation details.
Ensure adherence to departmental PCI standards and procedures.
Maintain comprehensive knowledge of the facilities and services of all hotels in the reservation cluster, and effectively communicate this information to the team and guests.
Foster a culture of continuous improvement, encouraging team members to provide feedback and suggestions for enhancing service quality and operational efficiency.
Drive and monitor departmental KPIs, ensuring alignment with hotel and brand objectives.
Uphold and reinforce grooming and professional standards as outlined in the Associate Handbook.
Manage financial aspects of the reservations department, including budgeting, forecasting, and controlling expenses.
Send regular monthly updates to all hotel in the Reservation Cluster.
Ensure compliance with all hotel policies, procedures, and Marriott's Worldwide Code of Business Conduct and Ethics.
Lead by example, embodying the Westin Service Culture Standards, Marriott Journey, and Brand Core values.
Update information of new guests, ensuring that all address details, room rates, departure dates, marketing statistics , travel agency details and codes and method of payment are precise and correct
Be available to work a rotating roster with availability for shifts Monday to Saturday from 8am until 7pm.
Processing reservations and inquiries as per guidelines and brand standards
To maintain company confidentiality, ensure that business dealings within the organisation are not discussed with outside parties
Support the hotel and team members, maintaining a pleasant atmosphere with co-workers at all times
To demonstrate a high level of product knowledge and job skills, showing enthusiasm to increase this knowledge
Attend meetings as required
Work efficiently at all times
Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
To work as and where directed by Management plus follow all reasonable requests
ASSOCIATE SUCCESS PROFILE
- Champion the values of The Westin Melbourne, demonstrating leadership and expertise in all aspects of the reservations function.
- Encourage a team environment that supports the development, learning, and growth of each associate.
- Drive innovative solutions to enhance guest experiences and operational efficiency.
OUR BENEFITS
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
