AddressAbout Hyatt:
At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
We have an exciting opportunity for an experienced Commissionaire to join our team at Australia’s largest hotel.
Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
Benefits for working with Hyatt Include:
- Generous discounted accommodation worldwide within Hyatt
- Discounted accommodation for associates as well as friend and family
- Rewards and recognition programs
- Learning and development opportunities
- Fully laundered uniform
- Discounted city parking
- The opportunity to join an international group with endless career opportunities
The Role:
The commissionaire greets and farewell all guests in a courteous and professional manner. Assist guest with enquires and transportation as required. Provides assistance with the loading/unloading of all guest luggage. The doorperson also ensures that the porte-cochère is kept clear and clean at all times. Conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
Our ideal candidate will possess:
- Deliver exceptional customer service to both and external and internal guests.
- Provide information for guests and patrons and follow through on requested arrangements. Have a thorough knowledge of all hotel outlets and concessions, local facilities, transportation services and hotel functions.
- Have an extensive knowledge and location of the hotel services and facilities, hours of operation, guest rooms and suites (Amenities, Location).
- Knowledge of city directions and major attractions, shopping and entertainment venues, sporting and recreational facilities, transportation systems, special events, banks, consulates etc.
- Coordinate and be aware of general arrival and departure patterns for current day, in particular functions, group movements and VIPs.
- Ensure that the driveway is free of congestion and that cars are not left parked on the driveway for longer than five minutes.
- Arrange taxis/limousines for guests ensuring drivers are aware of destination.
- Open hotel doors promptly for arriving and departing guests.
- Assist with the loading and unloading of guest luggage.
- Maintain and is responsible for the cleanliness of all work areas including the lobby, public areas, driveway and back of house storage areas, presentation of greenery and correct arrangement of public area furniture.
- Restrict undesirable characters from entering the hotel and clear from driveway. Any persons behaving in a suspicious manner alert Security/Assistant Manager immediately.
