Commissionaire (Customer Assistance) Brisbane Airport

• Enjoy the challenge of being physically active, and work on the frontline with our customers
• Opportunities present themselves right across our business, so start building your career with us
• Our inclusive environment brings out the best in all of us
• Casual opportunities available at Brisbane Airport

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we work hard to keep things moving. We firmly believe that the sky is the limit.  Demonstrate the right skill and attitude and we’ll place an incredible amount of trust in you to move on to bigger and better things.

Qantas Ground Services (QGS) is a wholly owned subsidiary of Qantas Airways and we’re responsible for providing ground handling services to the Qantas Group, including special assistance for Qantas customers.

As a Commissionaire, you’ll be supporting customers at the airport who require special assistance. You'll be equipped with training and skills to help our customers that need extra assistance feel comfortable to communicate their needs, and work together to help problem solve any issues during their trip with the Qantas Group.  

Some of the tasks involved can include, pushing wheelchairs, assisting customers with their baggage, driving passengers to gates, and providing support to less mobile passengers. You’ll also operate communication aids and computer equipment as required, including radios. 

You’ll have:

• A current and valid provisional or full state or territory driver’s license
• The ability to work a 7 day rotating roster
• A passion for customer service
• Excellent communication skills
• Experience working with special assistance customers would be highly regarded  
• Experience in a physical role, working within a fast paced operational environment
• A passion for safety and working within OH&S guidelines at all times
• The ability to work all shifts in our dynamic 24 hour, 7 day a week, rotational shift roster (meaning shifts will vary from week to week)
• Phrases like “sure, I can do that” and “how may I help you” are part of your everyday vocabulary

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: You’ll receive exclusive deals on accommodation and holiday packages.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be a part of something special and play your part in the Qantas story – get in touch today.

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

Become a Qantas Frequent Flyer member today and start earning Qantas Points. You could use your points to reward yourself with flight rewards, upgrades, hotels, car hire, and more. Join for free and save A$99.50.

https://www.qantas.com/au/en/frequent-flyer/discover-and-join/join-now.html/code/qantascareers