AddressAbout us
The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It’s life changing for people with disability… but that doesn’t mean it’s easy to navigate. And that’s where My Plan Manager comes in!
As a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by supporting them to manage the funding in their NDIS plans. That means our award-winning team and tech take care of financial administration – like managing budgets, processing invoices, and providing compliant financial reporting – and our clients get on with what’s important to them.
My Plan Manager is part of the MPM Group. Our values centre around being kind, genuine, innovative, and inclusive, and they drive everything we do.
About the role
Operating within our Growth team, the Community Engagement & Partnerships Manager in many ways similar to a commercial Sales Management role, the purpose of the role is to lead the Community Engagement Team to achieve their team and individual goals.
What you’ll do
Reporting to the National Community Engagement & Partnerships Manager, you’ll be:
- Develop and implement Community Engagement strategies that align with organizational objectives.
- Build relationships with key stakeholders including local businesses, government agencies, non-profit organizations, and community groups.
- Collaborate cross-functionally to develop programs that address specific needs within the community.
- Plan and execute events that promote positive engagement between our organization and the community.
- Identify potential partnership opportunities that can enhance customer service offerings.
- Manage existing partnerships by regularly evaluating their effectiveness through data analysis.
- Act as a liaison between our organization's leadership team and external partners.
- Stay up-to-date on industry trends related to call centre operations/customer service/Community Engagement.
Key aspects of your role
- This role has strategic input to the development of My Plan Managers' Client Acquisition plan,
- as well as relationship management and other processes.
- Actively contribute to the growth of a positive Community Engagement work culture as
- consistent with MPM Values.
- Contribute to the informal development of the Community Engagement team through information
- sharing and knowledge development.
About you
You’ll be focused identifying and defining market growth opportunities including acquisitions, diversification strategies and new service offerings, with a focus on client and provider acquisition, referral, retention, and upsell.
You will be excited to help establish a new team to deliver great service and innovative solutions that delight our key providers and ensure a strong ongoing relationship. You will also enjoy connecting and mobilising specialists across the business to support your delivery of a ‘seamless solution’ to key providers, that further differentiates MPMG in the market.
To be our next Community Engagement & Partnerships Manager, you’ll have:
- Prior professional work experience and/or advanced knowledge of the National Disability Insurance Scheme (NDIS) and NDIS plan management.
- A natural leader with strong communication skills who can take ownership of the client journey and inspire their team to do so as well.
- Proven track record of leading, growing and developing high-performing teams.
- Experience recruiting, onboarding and developing new teams.
- Background of achieving against personal and organisational KPI’s.
- Strong communication and leadership skills with an empathetic, compassionate and person-centred approach to internal team and external customer interactions.
- Advanced literacy and numeracy skills with IT expertise; Office 365, CRM and databases.
- Experience in data analysis, system design and continual process improvement.
- A current DHS Working with Children's Check (WWCC) and NDIS Worker Clearance (NDISWC)..
What’s on offer
As Australia’s first, largest and leading provider of NDIS plan management services, we’re offering:
- A fast-paced environment within an equally fast-growing industry
- The ability to make a real difference to the disabled community and ecosytem
- To work for a company that is at the heart of community and innovation
- Get experience working with a team of experts across sales, marketing, customer success, operations and finance
- To work for an award-winning technology company backed by a premium VC organization
- The opportunity to develop your career and make a real difference to the commercial and community success of My Plan Manager.
We embrace equal opportunity, and we thrive on it!
At My Plan Manager Group, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our clients, our team, and our work. We’re proud to be an equal opportunity employer that embraces diversity.
How to apply
If you’d like to apply for this role, please click the ‘apply now’ button and follow the prompts. For a confidential conversation about this role, please contact Mark Lovatt via ***********@myplanmanager.com.au.
Applications close on 24 May 2024.
