Community Onboarding Consultant

Come and join Australia's most innovative and dynamic home health organisation!

Hi there, we're Five Good Friends, an approved aged care and registered NDIS service provider. We help our clients live vibrantly in their own homes by wrapping a care team around them and their families. 

Our vision is to keep people connected to and engaged with the friends, family, homes and communities they love for as long as they desire.  To do this well we need to provide great support along every step of their journey.  Today we are looking for the right people to support some of their first steps.   If you share our vision and commitment to people we welcome you to apply to be a full-time Community Onboarding consultant for Five Good Friends in Brisbane and greater regions.
 

About the Role

You'll be working as a Community onboarding Consultant in our Welcome Team.

You’ll support business growth by signing up new members, ensuring they and their families understand all of Five Good Friends products and services, pricing and fees and overall value proposition. You’ll also help them navigate and understand the relevant government funding systems, whether on a Home Care Package, NDIS or as a private customer.

You’ll complete a detailed assessment and capture all necessary information about new member needs and goals. This is the beginning of the onboarding journey with Five Good Friends and is critical for the development of great care plans and sourcing the perfect support person for the member and their families. 

You’ll be an advocate for the use of our propriety software, inviting members and their families to use the app to their maximum ability.

This role plays an incredibly important part, in setting up new members and their families for success.  Ensuring a smooth and happy transition along the onboarding journey to a Care Planner and ultimately into long-term care and support management with Five Good Friends.

If you believe support for our loved ones needs to change, then please join us in creating a better, brighter, future by applying to be a Community Onboarding Consultant within our Welcome Team.

About you

Keeping people healthy and happy in the homes they love is of interest to you. You love to learn what will make a difference to the quality of their lives. You keep sight of the bigger picture, always working toward it and helping others see it too. You understand that caring for a loved one can be stressful, so you understand it will take time to engage with family and listen to their knowledge of what works and doesn’t work.

• This position is ideally suited to someone who is looking for a role that will deliver a significant social benefit.
• Keeping people healthy and happy in the homes they love sounds interesting to you. You want to learn what will make a difference to the quality of our member's lives and would love to be part of that.
• A background in Health Care Industry including Care Planning and assessment and customer service desirable.
• Human Services or Healthcare background is also highly desirable.

We strongly encourage candidates of all different backgrounds and identities to apply. Each new person is an opportunity for us to bring a different perspective to the team. We are committed to building an inclusive workplace where you can do your best and most rewarding work. That is why we were just awarded as a Top Ten Best Places to Work 2024, in the health care category.

Experience:

• 2+ years in a customer-facing role such as a health intake officer, inbound sales, Onboarding Consultant or similar role
• Understanding of sales principles and customer service practices
• Current driver’s license and successful National Police Check, blue and yellow cards and/or DCSI clearance.
• IT literate including the use of smartphones and tablets.
• First Aid and CPR current certification (desirable

You'll be working with vulnerable people, so we require you to complete and maintain a National Police Check that meets Age Care Quality Standards. You must have the right to work in Australia.

Work flexibly 

You'll have a flexible work arrangement allowing you to work from home when you are not visiting our Member or attending our Brisbane office.  At times people may need our support people outside of usual business hours so some flexibility on your part is important.

We have developed the best care management technology in the world that allows you to collaborate with your team from anywhere at any time. 

About our perks

The way we work and the perks we offer are designed to help you live a fulfilling life.  The work we do is meaningful, and the problems we solve are interesting. 

We lean on each other, we look up to each other, and we're kind, honest, and flexible with each other.  We like coming to work and working together, but we're also parents, carers, siblings, partners, friends, students, athletes, gardeners, and hobbyists with a life away from work.

• We’ll provide everything you need to work
• We'll provide you with professional development opportunities
• You'll get four weeks of paid annual leave and ten days of paid personal leave. You'll also get an extra day of paid annual leave for each year you're with us after completing your second year
• You'll get a yearly $500 well-being allowance to spend on anything that betters your life away from work. Some of the things we've used our allowances on are running shoes, remedial massages, gym memberships, books, and dancing classes
• You'll get access to our employee assistance programme where you can get private and professional counselling if you need it at any time
• And if you are with us for 5 years... well you will be very surprised.

How to apply

Please introduce yourself to our team by applying here along with your CV. Tell us a bit about yourself and imagine our future together. We'd also love to hear your answers to these questions:

• Why are you considering working here and why now?
• Briefly describe some of the previous roles you've had. What are you are most proud of achieving while in that role? What did you learn that you've used in other roles? What would you do differently now if you had that role again?
• A description of a great support/customer service experience you had recently and what made it great?

We're grateful for your time and looking forward to hearing from you.