Concierge Porter

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.The RolePan Pacific Melbourne is looking for a Part-Time Porter to service our guest arrival, departure, concierge & inquiry experiences.The successful Porter will:

• Be the welcoming face of the hotel
• Assist guests with their luggage requirements, providing a personable and efficient level of service
• Valet park guest vehicles with a high degree of care
• Assist guests with your knowledge of Melbourne and local attractions
• Work a rotating roster including weekends & night shifts

• Excellent customer service and communication skills
• A valid Australian drivers licence
• Knowledge of Melbourne and the surrounding areas
• A high degree of physical fitness is essential, as the successful candidate will be responsible for movement of guest luggage
• A genuine passion for hospitality and providing excellence guest service