Constructions Team Member

What success looks like in this role:
The Department - Constructions
Constructions is a fast paced Team, with a significant profile in the Client Network. The Team is responsible for managing the complex end to end process in assisting a customer to complete construction/renovation of their property – from issuing the authority to commence to start construction, to processing the final progress payment to allow the customer to move into their new property. Each Constructions Officer, is assigned to a specific role within the Team – this could be ATC, payments, or finals. The objective is to multiskill across all facets over Constructions.
Role Summary - Constructions Officer
This role requires a high degree of accuracy, problem solving skills and lateral thinking.
The objective is to become multiskilled in all facets of the Constructions Team.
Issuing and Preparing the Authority to Commence documentation.
Ordering and reviewing Final Inspections.
Assist with the review of “work in progress” files.
Preparing and processing Progress Payments.
Contacting builders to clarify information Position Description Unisys Proprietary.
Communicate with customers and loan writers with any queries in relation to the process or progress of their files.
Liaise with credit and MCT with escalation matters.
Assist with Filing, Scanning and general administration duties.
Edit SRAP to ensure we have the correct LVR position and security details.
Update all necessary spreadsheets and other required UMP systems.
Service Delivery
Review and process requests received from customers, builders or loan writers.
Manage all allocated files within the agreed service levels as directed by the Constructions Team Leader or 2IC.
Respond to email and phone enquiries from customers and franchises.
Ensure all KPI’s are met for Quality Assurance results.
Customer Service
Provide excellent customer service to all customers, franchisees and stakeholders.
Maintain a professional working relationship.
Compliance
Display commitment to required compliance processes and procedures and fulfill compliance and regulatory requirements.
Ensure current procedures and legislations are adhered to across the team, notifying management of any potential breaches.
Innovation and Process Improvement
Identify and implement improvements in processes to enhance the servicing of client's customers.
Work with management and relevant stakeholders to develop strategies to streamline and improve processes.
Work with management to develop strategies to ensure that service standards are met and maintained.
Teamwork
Actively participate in team meetings, discussions and general feedback to ensure that all issues affecting team matters are addressed openly and with integrity.
Contribute to service improvement.
#LI-KP1
You will be successful in this role if you have:

• Current working rights in Australia.
• Minimum 6 months experience within a Financial Services role
• Administrative experience would be desirable.
• Strong skills in both written and spoken communication.
• Attention to detail and ability to multi-task, working quickly and accurately.
• Ability to prioritize work and perform under pressure.
• Positive attitude and ability to relate well to other Team Members.
• Commitment to quality and drive for excellence.
• Focus and attention to detail.
• Adherence to UCS Values.
• Professional approach to work and communication.
• Problem solving and strong time management skills.
• •Inter-departmental and relationship building skills.

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