Consultant - Other

Join Barhead as an Engagement Manager and become an integral part of a forward-thinking team that values innovation, collaboration, and excellence.
  
As an Engagement Manager at Barhead, you'll be pivotal in driving our revenue growth and ensuring successful customer engagements. This dynamic, client-centric role blends business development with service delivery, demanding extensive expertise in both areas. You'll oversee consulting services at an advisory level, manage project portfolios, and contribute to the continuous improvement of our delivery processes and quality. Above all, you'll maintain exceptional satisfaction levels among our customers and partners.
  
Key Responsibilities:
Delivery:

• Lead the successful delivery of projects, guiding and managing blended service delivery teams.
• Monitor project performance, mitigate risks, and address escalated partner and customer concerns.
• Develop forecasts and budgets, ensuring your team meets these targets.
• Maintain high customer satisfaction through timely, high-quality solutions that meet expected outcomes and contractual obligations.
• Apply deep Microsoft functional knowledge to develop plans, goals, and success criteria, working closely with customer stakeholders to implement their vision.
• Engage with customers at an executive level, setting expectations and ensuring robust project governance, including attending steering committee meetings.
• Work with customers in a billable capacity to define and execute overall project/programme and technology advisory.
• Cultivate strong relationships with internal teams, partners, vendors, and customers, aligning closely with the Microsoft Customer Success Unit.
• Provide an escalation point for project operational issues, including resourcing, task management, and invoicing.

Sales:

• Collaborate with the sales team to generate and support new opportunities and leads.
• Engage with existing customers to understand their ongoing and future requirements.
• Assist sales directors in aligning solutions with customers' desired outcomes.
• Review Statements of Work (SoWs) before submission to customers.

People:

• Champion collaborative teamwork across onshore and offshore Barhead teams.
• Develop and evaluate the performance of your project team, identifying and facilitating training and mentoring opportunities.
• Conduct project performance reviews in line with Barhead standards, supporting team members' development plans.
• Assist in recruiting and mentoring talented delivery consultants.

Business:

• Foster a continuous improvement mindset, contributing to delivery best practices, methodologies, and processes.
• Ensure compliance with Barhead's administrative requirements, including client invoicing review, peer review tasks, time entry compliance, and expense management.

  
If you're passionate about driving success through exceptional project delivery and cultivating strong customer relationships, we want to hear from you. Take the next step in your career with Barhead and make a significant impact on our growth and customer satisfaction.
  
A bit about us:
  
Barhead Solutions is a leading Microsoft Business Applications Partner with a large portfolio of Enterprise clients. Our collaborative client engagement model centred on business outcomes enables us to deliver the most innovative use of technology.
We cover the diverse product offerings from Microsoft from Office 365, Dynamics 365, Azure, and the broader ecosystem anchored around a business solution to support our clients to transform their systems and processes.
We are a niche boutique, an award-winning organisation that believes in working as a team in collaboration with our clients. We believe that it is a combination of people, technology, and practical business outcomes that underpin the most successful implementations.
To learn more, visit barhead.com
  
#Being Barhead
Our Values are vital to how we operate as a team. They serve as our compass keeping us focus on behaviours that that will deliver the best outcomes to our customers in every engagement.

• Bringing my A Game: We are creative, energetic, clear in decision making and we are the change we want to see.
• Applause: We celebrate success and milestones no matter how big or small
• Do the right thing: We do what we say we will do and we have confidence in our expertise and in having honest conversations.
• We have your back: We are in the trench with you and we bring our experience to the table and get the job done.
• Microsoft at our core: We invest time and energy into Microsoft and our partnership

  
Why Join Our Team

• We are an agile and dynamic organisation that embraces change and enjoys making things better for our clients, partners, and employees.
• We strive to get the job done right the first time, we put our people first in everything we do, and follow through on our commitments.
• Opportunities to work with amazing technology, and take on challenging projects and manage them autonomously end to end are limitless!
• We work hard and we play harder! We hold engagement initiatives that are both fun and meaningful for everyone. A diverse team where different thinking styles, backgrounds, and experiences mean improved outcomes and creative solutions.
• We have an open-door culture and flat structure where everyone feels comfortable, safe, and empowered to convey their ideas, be proactive in improving our processes, and communicates with the Leadership Team whenever possible.
• Work with collaborative, creative, and passionate teams that are focused on delivering consistent and excellent customer/client experiences.
• We have a GROWTH Mindset, we are not afraid to take risks, and we never stop learning and growing individually and as a team.
• We value our team’s professional development and we’re open to fully funding your certification requirements and will provide 5 days paid learning days each year.