AddressThe Register enables us to access appropriately skilled and experienced individuals at short notice for non-ongoing or temporary positions. Depending on operational requirements, opportunities may be offered on a full-time, part-time or intermittent/irregular (casual) basis for up to an initial engagement period of 12 months, which can possibly be extended once to a total maximum employment period of 18 months as per the Australian Public Service Commissioner's Directions 2022.
There is no guarantee that an offer of employment will be made whilst your application remains on the register. You will only be contacted regarding your application if a vacancy arises that matches your skills and experience.
The key duties of the position include
The Clean Energy Regulator Contact Centre is part of our Communications and Contact Centre section, in the Corporate branch.
The Contact Centre is the central point of entry for our stakeholders via phone and email. Our Contact Centre Operators answer a range of queries across all the work of the Clean Energy Regulator, providing trusted advice.
The key duties of this position are:
- Answering queries from scheme participants and stakeholders, via phone or email.
- Aiming to resolve queries on the first contact by providing the relevant information.
- Escalating queries to the Team Leader and/or business area as appropriate.
- Providing a high level of customer service and meetings KPIs regarding time on call and resolve on first.
Qualifications/Experience
We are seeking candidates from a variety of backgrounds to fill these vacancies as they arise.
Previous experience in customer service and/or a Contact Centre environment is highly desirable, but not essential.
We are looking for candidates with people skills, and a passion for the work of the agency who would like to make a difference through their interactions with our stakeholders.
The primary skills required to be successful in the role are:
- Excellent communication skills, written and oral.
- A high level of attention to detail.
- Stakeholder engagement skills.
