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SalaryI have an exciting opportunity for an experienced Call Centre Team Leader to join this national business where you will play an integral role in leading and guiding a team of Customer Engagement staff to provide the highest quality service.
Reporting directly to the Customer Engagement Manager, we are looking for a proven people leader with experience leading a remote and onsite workforce with a key focus on culture and engagement.
Based on the Northern end of the Gold Coast, your duties will include:
- both inbound and outbound functions of the customer service department both inhouse and remotely based.
- and maintain the company's safety vision and standards, leading by example and fostering integrity and respect
- a customer-focused mindset within the team, empowering them to problem solve, find solutions and deliver the highest quality service to clients.
- continuous training, coaching, and assistance to enhance team performance and career growth
- the team understands the importance of adherence to ensure efficient and effective customer support.
- valuable insights and support to the Customer Engagement Manager and be able to work autonomously
This is a great opportunity for someone looking to step up and to be able to progress their career into a potential management role down the track.
You will require:
5+ years Call Centre Team Leader experience of remote a workforce
Demonstrated success in leading and increasing culture engagement
A strong Leader who understands people
This role is full time Monday to Friday in their northern Gold Coast offices and is an exceptional role for the right candidate. Salary package on offer will reflect your experience.
So if you have the suitable skills and leadership qualities to do this role, along with a strong Team Leader background, then please reach out and apply.
