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Form of work At the heart of Whitehorse City Council, our community drives us. We’re seeking a passionate Coordinator Customer Service Operations to lead our dynamic Customer Service Team towards delivering unparalleled customer experiences. This is your chance to play a pivotal role in enhancing customer satisfaction and ensuring seamless, empowering interactions with our community. Salary $114,464 per annum 11% Superannuation Great leadership opportunity to grow your career Supportive leaders and opportunity for professional development At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on: Excellent Customer Experience and Service Delivery Great Organisational Culture Innovation and Continuous Improvement Good Governance and Integrity Long Term Financial Sustainability The role: Step into the role of a visionary leader, guiding a talented ensemble of Customer Service Team Leaders and Members, each one dedicated to the art of excellence. Imagine yourself orchestrating a symphony of best practice methodologies, all aimed at crafting extraordinary experiences for our community members. Ignite a spirit of innovation and continuous improvement within our Customer Service Operations, making every interaction a testament to our commitment to the community we serve. You'll be one of the architects behind enhancing our call centres quality processes, systems, and strategies, ensuring every note resonates with efficiency…
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