Course Advisor

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. It is an exciting and dynamic global organization with staff located around the world. Our head office and campus are based in Perth and a second campus in Melbourne.  

Due to our continued growth, we are looking for a positive, motivated and enthusiastic team member to join our dynamic Course Advisor team. This role will be based in our West Perth office.

You’ll be responsible for managing leads for our online and on-campus courses, attending education exhibitions, nurturing relationships and training EIT’s Education Agent partners within assigned regions. You will be an integral part of our marketing and student recruitment team!

Your key responsibilities will include but are not limited to:

• Promoting EIT brand awareness, gather market intelligence on what markets/programs work for us;
• Taking charge of inbound and outbound phone and web-based enquiries from potential students and maintaining adequate records of contacts made in the Customer Relationship Management system;
• Assisting walk in students.
• Assisting on student information webinars where required;
• Following up phone and email enquiries to convert them into student registrations;
• Answering incoming Live Chat enquiries;
• Creating relationships with potential students leading through to class enrolments and commencements;
• Working on various telemarketing campaigns calling prospective students, as required;
• Clearly explaining programs and eligibility requirements to potential students;
• Responding to questions within live webinars that are run as part of the marketing strategy;
• Attending corporate and education exhibitions;
• Ad Hoc duties as and when required by your line managers.

WHO YOU ARE

Critical to this role is having a positive ‘Can Do’ attitude. You will be a good communicator with a clear and confident speaking voice and enjoy making phone calls to follow up on course enquiries, as this will be the main part of the role.

You will have a strong customer focus and be committed to provide exceptional service at all times. You may be dealing with potential students who have English as a second language; therefore, patience and cultural awareness are important to the role.

You must be able to work well both autonomously and in a team environment and relate well to your colleagues in other departments. Your ability to prioritise whilst having a flexible and adaptable approach will set you on the pathway to success.

Your knowledge/experience in sales and/or customer service will be advantageous. You should be a confident user of Microsoft Office programs and be able to learn and use new software applications effectively.

Ideally, you will have experience in a similar role and have knowledge of the Higher Education and/or Vocational sectors, although we encourage people with diverse sales or customer service experience to apply for this position. Most importantly you must have a willingness to learn, adapt and make a positive contribution to the team. There are opportunities to grow in the role there is a possibility of international travel to education agents in different regions.

ESSENTIAL CRITERIA:

• Positive attitude and strong desire to provide outstanding customer service;
• Aptitude for being on the 'front line' of customer service with a strong customer focus;
• Clear, confident speaking voice;
• Good written communication skills;
• A strong desire to help potential students with accurate information and advice;
• Confident user of email software, live chat, Microsoft Office programs and Customer Relationship Management software;
• A strong desire to exceed your KPIs;
• Able to carry out fast and accurate data entry
• Ability to work in a team environment
• Able to prioritise daily tasks to meet KPI’s

DESIRABLE CRITERIA:

• Experience in a sales/customer service environment, dealing with customer calls and face to face appointments.
• Vocational or Higher Education background. 
• Ability to travel internationally to education agents. 

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have a campus in Melbourne, with further expansion plans into other exciting locations. 

Why work for EIT?

• We understand you have a life outside of work and the importance of work-life balance. We offer flexible work hours and the option to work from home 2 days per week.
• You will receive plenty of training and professional development opportunities. 
• Confidential access to counselling through our Employee Assistance Program.
• Opportunity to make a significant difference in the lives of EIT students located in over 140 countries around the world.

*This is what our current staff have to say about working at EIT:

The two words that come to mind when I think about the organisation's culture are "nurturing" and “engaging”.

“Diversity, equity, and inclusion (DE&I) are really great in our workplace”.

“I love working for EIT, I always find it a positive environment and get along well with all my co-workers. I believe strongly in EIT's mission and values, and I am always proud to tell people that I work for EIT.”

*Comments are from the 2023 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.