Course Advisory Officer

Course Advisory OfficerStudent Experience

• 1 x Full-time fixed-term to 31/12/2024
• 1 x Part Time, 0.5FTE fixed-term to 31/12/2024
• These temporary roles can be offered as a fixed appointment (external applicants) or as a Secondment opportunity (UNE Current Staff)
• $73,242 to $84,458 per annum (or part time pro rata) (HEO5)
• Plus 17% employer superannuation
• Salary packaging options are available
• 5 weeks annual leave plus Christmas week shutdown per annum (or part time pro rata)
• Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)

The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women's Society, and the many international cultural groups - all will feel valued and respected at UNE.You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit 2021-2030: Personalised Learning Journeys, Empowering Communities, and Building Resilience.About the roleThe Course Advisory Officer works as a part of a team to deliver a course advising function to improve retention and course completion outcomes for students. Course Advisory Officers work with students through an evidence-based model, assisting them to articulate their academic and career goals, identify challenges to achieving those goals, and collaborate on strategies to address these challenges. Course Advisory Officers develop a deep understanding of UNE's course and unit offerings, policies and procedures, and services. The team also develops resources to assist students with course navigation. Contact with students occurs via email, phone, online meetings and face-to-face. The role is part of a project requiring rapid deployment, so candidates needing minimal training are preferable.About youTo be successful in this role, you will have:

• Ability to engage students with empathy, placing them at the centre of the experience
• Commitment to working collaboratively and respectfully with colleagues in sometimes challenging circumstances
• Commitment to professional development, including reflective practice
• Preferably knowledge of UNE courses and services
• Experience in UNE student administration systems such as Oracle Service Cloud Student Relationship Management System (SRM), Callista database and UNE myLearn Learning Management System, or experience with these systems in another relevant higher education setting.

About Student ExperienceStudent Experience is a division of UNE comprised of many of the institution's frontline student services. We are committed to understanding the needs of UNE students and working with them to meet their goals. Teams within Student Experience work collaboratively across the division, and broadly with academic and professional staff at UNE, to ensure that students have the opportunity to succeed in higher education.About ArmidaleArmidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visitEnquiries and additional informationTo discuss this role please contact Shaun O'Connell, Student Engagement Advisor, phone: (02) 6773 3848, email:Closing Date: Midnight, Sunday, 14 April 2024Reference No: 224040For further information about this position, please see the Position Statement below.To ApplyPlease submit the following documents by clicking the Apply Now button below:I. Covering letter;II. Responses to selection criteria 1-7III. Current CV;IV. Certified qualifications cited in your application for this position.V. Working with Children Check (WWCC).About Our ProcessAt UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our to understand how your information is collected, stored, accessed and used.National Police CheckIf you are the successful candidate for this role you will be required to provide UNE with a prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).