Address Join a highly motivated and enthusiastic team
Make a positive impact on the lives of our students
The position is predominantly located at our Footscray Park Campus.
About Us:
At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.
About the Role:
The Course and Unit Advisor (CUA) will apply a broad range of knowledge and expertise across an academic College’s coursework program to support students, Course Chairs and Academic Unit Coordinators. The Course and Unit Advisor is required to be the subject matter expert for prospective and current students needing advice related to Course and Unit queries ensuring that they are well equipped to successfully complete their studies at Victoria University. This is a full time, continuing position at a HEP 6, $85,667 - $92,728 classification plus 17% superannuation, working 36.75 (1.0 FTE) hours per week.
About You:
If you thrive being part of a team and enjoy supporting students to succeed in their studies, then this is the position for you.
Your excellent communication skills and commitment to providing outstanding customer service will be a key factor in setting you up for success in this interesting and diverse role. You will have a good understanding of the student life cycle and a demonstrated ability to resolve enquiries and complaints in a timely and effective manner, while at the same time recognising the point at which enquiries may need to be escalated. Dealing with students from diverse backgrounds, you will play an important role as a positive influence on their perceptions of University life.
Duties
An example of duties you may perform will include:
Provide accurate, timely and documented advice to students on course progression, including course mapping, administration, enrolment and advanced standing.
Work collaboratively with Student Services, Student Administration and College staff to support students and academic staff with matters related to Course and Unit advice.
Assist in the development and improvement of effective processes that contribute to the delivery of exceptional service to students.
What We Offer:
For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff .
How to Apply:
To view a copy of the position description, please click here .
In a SINGLE pdf document , your application must include:
A cover letter ;
Your resume ; and
A statement addressing the key selection criteria listed in the position description.
Applications close: Sunday 17 March 2024 at 11:59pm (AEST).
Who to Contact:
For specific queries related to the role, please contact Breanne Elliott, Team Leader, Student Advising, Services Centres and Student Advisory by email Breanne.Elliott@vu.edu.au .
Our Commitment to Protecting Country
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.
Victoria University is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field.
