CPAP Consultant - Level 2

About Us :

CLM is an SA owned company with its head office in Kent Town, Adelaide and also own and operate outlets in Murray Bridge and Darwin in the Northern Territory. The company is a sleep apnea solutions provider offering diagnostics services and treatment of Sleep Apnea and related issues, and manages over 20 associate outlets across SA, NT, VIC and QLD through various pharmacies and medical centres.

CLM Sleep is a dedicated Sleep Apnea Solutions provider that specialises in the diagnosis and treatment of Sleep Apnea. CLM is committed to helping people who are suffering from a condition known as Sleep Apnea to sleep better and achieve good, quality sleep. CLM works with leading Sleep Scientists and Sleep & Respiratory Physicians to provide quality diagnosis and therapy for Sleep Apnea sufferers. Our Consultants are carefully selected and trained to comply with best practice industry standards. The clinical knowledge coupled with patient-centric care helps CLM work closely with patients to tailor a treatment most suitable and effective for them. This may include CPAP treatment, positional therapy, lifestyle changes or oral appliances.

CLM is located across Northern Territory, Queensland, Victoria, South Australia and Western Australia.

About You :

Essential

• Formal qualifications in Business/Medical Administration/AHA or similar
• Minimum Diploma level or 2 years work experience in a retail or sales environment within a consultant role

Desirable

• Possess an Advanced Diploma in a Business/Management discipline, or
• Possess a background or formal tertiary education in medical/life/sciences/nursing

Position Summary :

Reporting to the General Manager, this role is responsible in assisting the Sleep Consulting team in the day to day operations of the outlet as well as provide consultancy service, advise to customers on OSA issues as a CPAP consultant and provide great customer service in line with CLM’s level and standard of exceptional service and operations.

Key Requirements :

Essential

• Minimum 2 years work experience
• At least 1 year in a sales or customer service role within a sleep related or pharmaceutical industry
• Good written and verbal communication skills, ability to engage patients and customers in conversations that help to build an understanding of their needs
• Demonstrated drive to work in a retail environment with a sales focused reward outcome
• Self-driven to achieving a high-level of performance through commitment and efficiency in work processes
• Ability to work independently or in a team environment
• Reliable with an ability to maintain a high level of confidentiality
• Resourceful, mature and possess a positive attitude towards problem-solving 

Desirable

• Ability to read sleep study reports, CPAP download reports and able to articulate clearly and informatively such information to patients
• Experience working in pharmaceutical/health/medical industry, dealing with sleep apnoea products/solutions/services
• Able to convey messages and information effectively and easily, listens attentively and seeks clarification when required
• Responds well to questions in positive or negative situations while maintaining professional nonverbal communication and composure
• Knowledge of sleep apnoea products and solutions currently available in market and their various applications
• Attention to detail, possess a calm and patient nature with a desire to help others
• Possess excellent customer service or front desk support experience
• Demonstrate an ability to adapt to changes in work environment and social surroundings
• Focused on continual self-development

Job Responsibility :

• Ensure that merchandises are clean, appropriately displayed and stored in accordance to store processes and manager directives and ensure all devices are cleaned and handled in accordance with WHS policies
• Carry out the range of services as prescribe by the CLM service model, as well as other tasks assigned within this position level, abiding by protocols and procedures aimed at increasing conversion rates and improving sales opportunities
• Help improve brand awareness in cooperation with the marketing department through sales promotion and educating patients on product knowledge and provide sound after sales service
• Abide by the standards of service, quality, health and safety requirements on all aspects within the outlet
• Meet operational objective/s as set out by the management for this position level and its corresponding outlet
• Submit monthly sales data report to the Manager as and when required/directed
• May be requested to work at different CLM locations if need arises to assist with operational needs within reasonable travel distance
• Perform office sleep study setups for patients as and when required, and undergo the required training in order to be competent in this area
• Drive product sales and consults by increasing conversion rates of Sleep Study patients towards PAP Trial
• Ensure the submission of the necessary supporting documents in relation to all diagnostic setups (on-site and off-site) are in order to facilitate and expedite claims and reimbursements
• Ensure the relevant information and knowledge obtained from trainings be made available to other employees as and when required and needed

Job Functions :

Sleep Apnoea Consultant

Job Benefits :

Employee discounts, weekday work, no public holiday work

Selling Point :

Dynamic and fast paced environment, in a multi-disciplinary setting within a supportive team

Contact :

Donna Chee