Address
Form of workCrisis Intervention Counsellors contribute to the delivery of domestic violence support services to Queensland women through provision of professionally assessing the needs of all callers while adhering to the organisation's operating framework and principles. This includes, but not limited to, conducting thorough risk assessments and safety planning, offering crisis counselling support, providing accurate information and appropriate referrals, as well as offering practical assistance with accommodation and transportation needs. With Womensline being a phone-based services, incoming phone calls are to be handled with a professional, culturally sensitive, and non-judgmental approach to ensure appropriate action is taken to maintain client safety. Also, the quality, timeliness, and accuracy of work, including database entries, QHIP, and case notes, are to be always maintained at a high standard as it is invaluable to client safety.
Crisis Intervention Counsellors are expected to work collaboratively and willingly contribute to a cohesive workplace environment. It is essential to uphold and model the values and behaviours of DVConnect to foster and maintain supportive professional relationships, positive rapport with team members and the broader organisation. Additionally, a commitment to continuous improvement is evidenced through participation in relevant meetings, conferences, and committees as directed, as well as engaging in continuous improvement activities to contribute to the organisations productive team dynamic.
Furthermore, Crisis Intervention Counsellors are encouraged to maintain and develop personal knowledge in the area of expertise to meet the core values and behaviours of DVConnect. To support this and the health and well-being of all Crisis Intervention Counsellors, professional supervision and additional skill’s development support is allocated.
